Regional Field Manager

Regional Field Manager

As the business leader in an assigned territory, the Regional Field Manager (RFM) is responsible for delivering top-notch customer service to clients, contractors (including other service providers), and property owners. Handling a case load of claims in excess of $50K, the RFM is the individual who oversees and manages the performance of contractors within the Alacrity network. The RFM ensures that required Service Level Agreements, as outlined by our contracts with clients, are not only met, but exceeded wherever possible. When challenges arise, the RFM must conduct issue mediation with the intent of identifying a resolution with the customer. This position will be based out of a home office within the region and will require the ability to travel throughout the assigned region.

Primary Duties Include But Are Not Limited To :

• Actively monitoring contractor performance and managing zip codes, trades, carriers, and processes so that contractors are aligned with carrier client requirements.
• Work with insurance carrier clients to create strategies and methods for superior service.
• Maintain and support regional network relationships.
• Mediate disputes with a sense of urgency between the property owner, client, and the contractor.
• Actively review contractor performance with a view toward risk management, limiting financial exposure for Alacrity at both the contractor and market level.
• Actively work with our Risk Management team to address workmanship and liability related matters presented by customers.
• Discuss and demonstrate the full line of service offerings Alacrity can provide.
• Maintain an attitude that is results-driven, activity-oriented, and supportive of aggressive targets.
• Monitor time frames for the handling of individual claims by each contractor.
• Perform periodic property visits on selected projects to confirm work completion and insured satisfaction.
• Answer questions any party may have regarding the Alacrity network.
• Expand contractor base including locating, interviewing, and aiding their network experience.
• Proactively follow up leads and opportunities assigned by the Business Development team.
• Assist other departments within Alacrity such as recruiting, credentialing, accounting, risk, Restoration Review team, GC and Water Mitigation team, when escalated communication with the contractor is required.
• Facilitate regular territory meetings with the contractor network to review best practices and client expectations.
• Lead less tenured members of the RFM, CSG, and RFA team to better align processes and improve program performance.
• Perform other duties as assigned.

Skills & Requirements :

Physical & Mental Demands :

Starting Salary Range :

$60,000 to $70,000 Based on experience and assigned territory

Job Specifics :

Travel Required :

Why Choose Alacrity :

Affirmative Action / EEO Statement

Alacrity Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

How Long We Retain Personal Information : We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.