Manager of Customer Service Operations
VirtualVocationsRockford, Illinois, United Statesjob_description.job_card.1_day_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Manager of Customer Service Operations.
Key Responsibilities
Oversee day-to-day operations of the centralized contact center to ensure high-quality customer service
Design and manage the contact center quality program and lead centralized training functions
Report on contract deliverables and internal performance, ensuring compliance with SLAs and KPIs
Required Qualifications
Bachelor's Degree in a related field or equivalent experience
5+ years of management experience in a healthcare or insurance call center environment
3+ years of experience in a contact center leadership role
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Manager Customer Service • Rockford, Illinois, United States
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