Welcome Desk Concierge (Opening Team)

Job Description

Job Description

Welcome Desk Concierge (Opening Team)

Location : St. Petersburg, FL

Type : Part Time / Full Time | Reports to : Director of Member & Guest Experience

Compensation : $20 / hour

Welcome to St. Pete Athletic.

We’re not just launching a club—we’re building a community, a standard, and a vibe. Think urban country club. St. Pete Athletic is where sport, hospitality, and social energy collide. With 14 pickleball courts, 2 padel courts, dedicated table tennis spaces, a full-service restaurant and bar, and amenities ranging from coworking to wellness to a garden oasis—it’s a place to play, connect, and belong.

But our real secret? Hospitality. The kind you feel, not just see. We believe in creating moments that surprise and delight. And we’re looking for Welcome Desk Concierges who live and breathe that philosophy.

The Opportunity

As the Welcome Desk Concierge, you are the face of St. Pete Athletic and the first impression for every member and guest. Your polished professionalism, engaging energy, and genuine hospitality set the tone for an elevated experience.

You’ll orchestrate check-ins, manage reservations, and serve as the central guide for all amenities—ensuring every guest journey is seamless, personalized, and aligned with the club’s luxury standards. This is a role for someone who thrives in guest-facing moments, anticipates needs before they’re spoken, and delivers every interaction with warmth and precision.

Key Responsibilities

Luxury Guest Engagement

• Welcome members and guests with warmth, eye contact, and a genuine smile, using names whenever possible.
• Escort guests to their destination when business allows, ensuring a personalized arrival.
• Anticipate needs by observing cues and proactively offering towels, schedules, or food & beverage recommendations.
• Provide thorough orientation so members and guests can take full advantage of amenities.
• Resolve guest concerns gracefully and promptly, escalating to leadership as needed.
• Act as a brand ambassador by communicating upcoming events, programs, and member benefits.

Front Desk Operations

Presentation & Readiness

Collaboration & Communication

Standards & Safety

Who You Are

Our Promise to You

At St. Pete Athletic, we want this to be one of the best jobs you’ve ever had. That means :

Compensation & Benefits

Sound Like You? Let’s Talk.

If you’re ready to join the opening team that’s setting a new bar for hospitality in Tampa Bay, we’d love to meet you.

Hiring Process :

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