Lead Concierge (Opening Team)
St. Pete AthleticSaint Petersburg, FL, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionManage check-in / check-out processes for courts, dining, retail, and event registrations with accuracy. Maintain real-time accuracy of reservations and arrivals in the Club Management System. Verify membership credentials, guest passes, and bookings, ensuring zero entry errors. Handle phone calls and email inquiries with professionalism, clarity, and warmth. Process payments accurately and efficiently. Manage lobby flow during peak times, balancing efficiency with discretion and guest comfort. Monitor lobby and front-of-house areas to ensure cleanliness, organization, and alignment with brand standards. Execute opening and closing procedures, including restocking, system checks, and readiness walkthroughs. Maintain Lost & Found, document incidents, and submit reports to leadership. Relay VIP arrivals and special requests immediately to managers and department leads. Serve as the central liaison between guests and internal teams—culinary, retail, courts, and events. Coordinate with departments to fulfill guest requests seamlessly. Communicate clearly and courteously with colleagues to ensure smooth handoffs. Attend pre-shift briefings to review VIP guests, special events, and priorities. Uphold confidentiality and member privacy in all interactions. Follow all health, safety, and sanitation guidelines. Assist with emergency protocols during medical, fire, or weather-related incidents. Embody the club’s style standards : polished uniform, approachable posture, and professional demeanor. Ability to stand for extended periods, lift up to 30 lbs, and move throughout the facility as needed. Lead front-of-house operations when the most senior on duty, ensuring team adherence to service standards. Direct and motivate staff during service, setting the tone for professionalism and hospitality. Oversee floor coverage to maintain optimal flow and guest experience. Verify all systems, equipment, and POS are functioning properly, escalating issues promptly. Support onboarding, training, and mentoring of new staff members. Enforce dress code and grooming standards for all front-of-house staff. Track and enter daily sales and operational notes, highlighting issues, top performers, and follow-up actions. Reconcile cash handling discrepancies when needed. Lead the setup and execution of special events with operational oversight. Handle guest and member complaints with authority and service recovery techniques. De-escalate situations effectively with both guests and staff members. You thrive in guest-facing roles and love creating positive first impressions. You’re polished, professional, and approachable. You’re detail-oriented and reliable with strong communication skills. You’re calm under pressure and solution-focused. You see hospitality as a craft, not just a job. A supportive team culture built on kindness, excellence, and joy. Opportunities to learn across multiple areas of hospitality. The chance to be part of a community that values connection as much as service. $11 / hour + tips or $25 / hour based on supervisory duties. Opportunity to enroll in company health insurance plans. Flexible scheduling (part-time or full-time). Opportunities for advancement in an opening club. Employee discount for club membership (includes F&B and retail preferred pricing). After applying on our website, check your messages for a link to complete our required pre-interview questions. We will send out invites for our career fair in late September for candidates we want to move forward with. Estimated start date : mid-October.
Job Description
Job Description
Lead Concierge (Opening Team)
Location : St. Petersburg, FL
Type : Part Time / Full Time | Reports to : Director of Member & Guest Experience
Compensation : $11 / hour + tips or $25 / hour based on supervisory duties
Welcome to St. Pete Athletic
We’re not just launching a club—we’re building a community, a standard, and a vibe. Think urban country club. St. Pete Athletic is where sport, hospitality, and social energy collide. With 14 pickleball courts, 2 padel courts, dedicated table tennis spaces, a full-service restaurant and bar, and amenities ranging from coworking to wellness to a garden oasis—it’s a place to play, connect, and belong.
But our real secret? Hospitality. The kind you feel, not just see. We believe in creating moments that surprise and delight. And we’re looking for Welcome Desk Concierges who live and breathe that philosophy.
The Opportunity
As the Lead Concierge, you are the face of the club—the first impression for every member and guest who arrives. With engaging energy, polished professionalism, and genuine hospitality, you set the tone for a seamless, elevated experience. Beyond orchestrating check-ins and managing reservations, you lead front-of-house operations when management is not present, ensuring smooth coordination, team motivation, and uncompromising adherence to our luxury standards.
Key Responsibilities
Luxury Guest Engagement
- Welcome members and guests with warmth, eye contact, and a genuine smile, using names whenever possible.
- Escort guests to their destination when business allows, ensuring a personalized arrival.
- Anticipate needs by observing cues and proactively offering towels, schedules, or food & beverage recommendations.
- Provide thorough orientation so members and guests can take full advantage of amenities.
- Resolve guest concerns gracefully and promptly, escalating to leadership as needed.
- Act as a brand ambassador by communicating upcoming events, programs, and member benefits.
Front Desk Operations
Presentation & Readiness
Collaboration & Communication
Standards & Safety
Supervisory Responsibilities
Who You Are
Our Promise to You
At St. Pete Athletic, we want this to be one of the best jobs you’ve ever had. That means :
Compensation & Benefits
Sound Like You? Let’s Talk.
If you’re ready to join the opening team that’s setting a new bar for hospitality in Tampa Bay, we’d love to meet you.
Hiring Process :
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Lead Concierge • Saint Petersburg, FL, US
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