Service Writer

Overview

Thermo King of Houston is Now Hiring a Service Writer at 772 McCarty Street, Houston, TX 77029. Responsible for performing a wide range of administrative and office support activities for the Service Department that are critical to the efficient operation of the organization.

The hours for this position are Monday - Friday from 10 : 00am - 7 : 00pm. Summer hours are 7 : 00 am to 7 : 00 pm (12 hour shift).

Responsibilities

Assist with answering telephone and monitor lines on hold for prompt response time.

Greet service customer with a positive attitude.

Inspect new trucks and trailers when brought in for any damage before we log equipment in fill out check in form.

If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form

Document customer complaints

Open work order

Maintain communication with service management on progress.

Keep customers informed on progress of service jobs.

Write up and prepare work orders for final review and invoicing get purchase orders for open accounts.

Maintain a strong, personal commitment to the safety culture.

All other duties as assigned.

Qualifications

Competencies

Demonstrates quality work through accuracy, thoroughness, and attention to detail.

Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.

Strives to continuously build knowledge and skills and share expertise with others.

Commitment to a standard of excellence in customer service.

Shows adaptability by effectively responding to frequent change, delays, or unexpected events.

Exhibits superior dependability by consistently arriving to work on time and as scheduled.

Contributes to building a positive team environment through commitment, respect, and communication.

Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.

Shows organizational support by consistently following policy and procedures.

Ability to utilize desktop computer systems, hardware and operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM).

Education / Experience :

High school diploma or general education degree (GED) or equivalent combination of education and experience.

Experience working with customers, vendors and all levels of an organization is preferred.

Physical Activities & Requirements :

Ability to lift up to 25lbs.

Ability to sit for long periods of time.

Work in air-conditioned office, outside and workshop.

Will be required on occasion to work more than 8 hours on one shift.

Requires occasional bending, stooping, lifting and carrying.

Reaching or handling with arms, hands and fingers.

Manual dexterity sufficient to work with fingers (i.e. frequent typing)

Normal vision with or without corrective lenses.

Working Conditions :

Standard Office Criteria