Operations Support Engineer

Job Description

Job Description

SUMMARY :

The Operations Support Engineer will be responsible for maintaining and monitoring technical software systems, resolving customer issues, and supporting software operations related to genomic technologies. This role involves working closely with cross-functional teams—including scientists, software engineers, and bioinformaticians—to ensure the reliability and performance of support systems. The engineer will also contribute to the development and documentation of support processes, ensuring compliance with regulatory standards in a healthcare environment. This is a Monday - Tuesday, 3 : 00 PM - 12 : 00 am, and Friday - Sunday, alternating every other week. The Friday - Sunday shift will be 6 : 00 am - 3 : 00 pm

RESPONSIBILITIES :

Technical Support and System Monitoring :

• Maintain and monitor support systems for technical software, including web applications and genomic software.
• Debug complex code and analyze application logs to assist in issue resolution.
• Intake, troubleshoot, and resolve customer issues, ensuring timely and accurate follow-through.
• Ensure proper escalation of issues to internal teams and maintain clear communication throughout the resolution process.

Process Improvement and Documentation :

Cross-Functional Collaboration :

Regulatory and Compliance Support :

QUALIFICATIONS : Skills :

Education :

Experience :

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

EEO STATEMENT :

Baylor Genetics is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender identity, veteran status, disability, genetic information, pregnancy, childbirth, or related medical conditions, or any other status protected under applicable federal, state, or local law.