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Sales Support Coordinator

Sales Support Coordinator

IKO North AmericaWilmington, Delaware, United States
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Role : Sales Support Coordinator

Job Summary : Provides administrative support to the Sales team by managing deviated pricing contracts, processing promotional credits, and coordinating with Shared Services. Acts as a key liaison for field inquiries related to pricing and credits.

Supports account and territory management, maintains accurate customer information in Salesforce, and ensures effective communication across teams. Serves as the main contact for a U.S. Sales region, managing multiple projects, owning deliverables, and collaborating cross-functionally. Also handles general administrative duties as needed.

Benefits

  • Health Insurance (includes teledoc, virtual health, FSA, HCSA & other benefits)
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Health Spending Account
  • Employee Support and Mental Wellness
  • Short term disability
  • 401k Match
  • Paid Vacation
  • Floating Days
  • Employee Assistance Program
  • Employee Engagement Events
  • Awards and Recognition
  • Tuition reimbursement
  • Service Awards
  • Employee Perks & Discounts

Job Responsibilities

Program Assistance :

  • Updating deviated pricing contracts; acting as a liaison between Sales and Shared Services.
  • Managing field inquiries related to pricing and credits.
  • Processing sales promotional credits.

    • Account Management :

  • Aiding in territory, customer, and vendor management.
  • Building and maintaining customer communication list and ensuring accuracy of account information in Salesforce CRM.
  • Acting as the key point person for team members of a US Sales area.
  • Managing multiple tasks and projects simultaneously, owning deliverables end to end, and partnering with other teams within the business to achieve your goals.
  • Developing a detailed working knowledge of all team projects and priorities.
  • General administrative support and other duties as assigned.

    • Qualifications :

  • Associate degree or comparable experiences
  • Thrive in a fast-paced, high-volume work environment.
  • Exhibit exceptional attention to detail, a professional attitude, and the ability to maintain confidentiality.
  • Possess strong interpersonal, oral, and written communication skills, with the ability to communicate effectively at all levels within an organization.
  • Demonstrate responsiveness to the needs of internal and external customers, with a strong sense of urgency and a commitment to follow-up.
  • Effectively present information and address questions from internal and external customers with clarity and professionalism.
  • Familiarity with Power BI, Salesforce, and Microsoft Excel is a plus.

    • IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities.

    #LI-ZC1

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    Sales Support Coordinator • Wilmington, Delaware, United States

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