Application Support Analyst

Human Resources Coordinator – Talent Acquisition and Employee Lifecycle

About Cornerstone Systems

Established in 1997, Cornerstone Systems has emerged as a premier transportation company in the United States. As an employee-owned and operated organization, we specialize in providing comprehensive transportation and logistics solutions nationwide. Our services include intermodal transportation, railcar consolidation, truck brokerage, container drayage, LTL, warehousing, and more. With a presence across the country and service coverage extending throughout North America, Cornerstone Systems is committed to delivering Rock Solid Transportation Solutions to our valued clients. Join us and become part of an award-winning company dedicated to delivering excellence.

Job Summary

The Application Support Analyst position, reporting to the Business Applications Manager, is responsible for supporting business system users, troubleshooting business applications and systems, developing and supporting internal and external reporting solutions, and ensuring systems are running smoothly. The Application Support Analyst must be able to communicate effectively with internal and external teams to determine the root cause to address and resolve issues and to gather requirements, design and develop solutions. The Application Support Analyst must have full understanding of IT Applications and Systems, and a firm grasp of programming languages, such as C#, PHP, Java, VBA and SQL

Applicants must be authorized to work in the U.S. without current or future sponsorship. This role will be required to work onsite at our Memphis, TN Corporate headquarters office.

Responsibilities

• Support company software applications, including but not limited to : Our Transportation Management System (TMS), Accounting applications such as Microsoft Great Plains, Document Management application, and Reporting and Data Visualization tools like SSRS and Power BI.
• Responsible for monitoring, responding to, and prioritizing open service requests submitted through an incident management system
• Responsible for troubleshooting and resolving application or infrastructure and integration issues.
• Escalate alerts that cannot be resolved, if needed.
• Identify opportunities for process improvement and contribute to departmental initiatives
• Develop scripts, services or applications that automate repeatable manual tasks
• Documenting the technical processes around application support, as required
• Work collaboratively with internal customers, team members and vendors on change requests, managing issues and establishing priorities
• Ensure the performance of daily health checks of the applications
• Responsible for User setup and administration in multiple systems
• Fulfill Ad hoc reporting requests
• Provide after-hours and / or weekend emergency support, as needed
• Implement and maintain RESTful and SOAP APIs for integration between internal systems and third-party platforms
• Utilize AI-powered tools and automation to improve workflows, reduce manual effort, and increase support efficiency
• Promote and display Cornerstone's Core Values : Integrity, Honesty, Respect, Loyalty, Never Satisfied
• Regular and reliable in-office attendance expected
• Other work-related duties as assigned by supervisor / manager

Qualifications

Hands-on Experience with C#, PHP, Java, and SQL in Microsoft SQL and MySQL databases

Job Details

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