IT Support Technician

IT Support Technician (Part-Time, On-Call)

Location : Santa Clara, CA

Schedule : ~8-15 hours / week. Must be available on-call with 24 hours' notice, Monday–Friday

Step In When It Counts — Be the Go-To IT Support On Site

We're looking for a dependable IT Support Technician to provide on-site, on-call support at our client's Santa Clara office. This part-time role is ideal for someone with a solid understanding of IT hardware and devices, who thrives in a flexible work environment and enjoys being the go-to resource when hands-on help is needed. You'll be stepping in as the local boots-on-the-ground support while collaborating with a remote IT team.

Position Overview

The IT Support Technician will serve as the on-site technical support resource for workstation equipment, mobile devices, and hardware inventory. You'll be contacted as needs arise—typically with at least 24 hours' notice—and will provide in-person support in coordination with remote IT team members.

Responsibilities

Provide in-person support at the Santa Clara office during assigned hours or on-call visits

Coordinate with remote IT team members to troubleshoot and resolve issues

Support and troubleshoot mobile devices (iPhone, Android, iPad)

Maintain and organize inventory of IT hardware and printer supplies

Ensure prompt and professional support for ad-hoc technical needs

What We're Looking For

1–2 years of IT support experience

Familiarity with Windows 10 / 11 and Microsoft 365

Self-motivated and able to work independently when on-site

Willingness to be available on-call with 24 hours' notice during weekdays

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