Linux Desktop & Devices Support Engineer

Overview

Join to apply for the Linux Desktop & Devices Support Engineer role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include leading public cloud and silicon providers, and many industry leaders. The company operates with a globally distributed team (1100+ colleagues in 75+ countries) with few office-based roles. Teams meet two to four times yearly in person to align on strategy and execution.

This is an opportunity for a Linux Engineer / Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you are passionate about technology and eager to learn, you will work with some of the best people in the industry at Canonical.

You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases and, when needed, transfer to colleagues or involve senior engineers.

Your day-to-day will involve providing technical expertise, strong communication, and service-oriented professionalism. You will prioritise customer issues and allocate time to learn about new products and technologies to evolve as a professional. You will participate in training sessions, team gatherings and company events.

Location : This is a globally remote role, unless specified otherwise.

The role entails

• Investigate issues reported by customers by researching and escalating issues
• Work to resolve complex customer problems related to Canonical's portfolio of products
• Ownership of results : ensure each support case is handled according to our SLA with the highest possible customer satisfaction by setting the right expectations and fulfilling commitments
• Engage directly with customers and collaborate by phone, ticketing system, and remote sessions to resolve issues
• Participate in a regular weekend working rotation
• Contribute new knowledge base articles and maintain existing articles for shared knowledge and lessons learned
• Understand Ubuntu development process to set realistic customer expectations on timelines for fixes

What are we looking for in you

What we offer colleagues

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world of software. We recruit on a global basis and set a high standard for people joining the company. Most colleagues have worked from home since 2004. Working here challenges you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Employment type

Job function

Industries

Referrals increase your chances of interviewing at Canonical by 2x

Get notified about new Desktop Support Engineer jobs in Boise, ID.

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr