Program Director – Women’s Center

Position Title : Program Director – Women's Center

Department : Homeless Services

Reports to : Deputy Director of Emergency Shelter

Employment Status : Full Time

FLSA Status : Exempt

Salary : $90,000 - $95,000

POSITION SUMMARY

The Interfaith Works Women's Center (IWWC) is a year-round low barrier emergency shelter program for 80 adult women experiencing homelessness in Montgomery County, Maryland. The program provides shelter, meals, and case management services at two different sites with the goal of rapidly exiting shelter guests to housing so that homelessness is rare, brief, and non-recurring. The Program Director oversees all program activities, manages program budget and provides direct supervision to the Case Managers, the Program Support Manager, the Housing Services Coordinator, the Diversion Specialist, the Community Engagement and Volunteer Coordinator, the Inventory Specialist / Data Entry, and Social Work or other interns. In addition, the Program Director acts as the liaison to the Department of Health and Human Services (HHS) for onsite issues.

Please be advised that that the IWWC program currently has 80 year-round beds for women at two different shelter sites, 40 at the IWWC-Taft (IWWC-T) location in Rockville and 40 at the IWWC Crabbs Branch (IWCB) location in Derwood. Additionally, during the hypothermia months (November 1st through March 31s) and other extreme weather events, IWCC is expected to serve an additional thirteen women on cots or mats across the respective locations.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide a supportive work environment to the team focused on training, coaching, and development; encourage a strength-based approach to providing services; and focus on providing best practices including harm reduction and trauma-informed care.
• Supervise the clinical team (two full-time Case Managers), meeting with them individually on a weekly basis and providing consultation on complex cases, intake procedures, assessments, referrals and discharge.
• As appropriate, provide clinical supervision hours to Case Managers pursuing their clinical licensure (LCSW-C or LCPC).
• Supervise the Program Support Manager (PSM) to ensure the building is functioning properly and that the appropriate parties are informed of concerns.
• Work with the PSM to ensure schedules for Program Support Staff are completed and staff are receiving appropriate supervision.
• Read all daily log notes, participate in log communication by writing notes and responding to comments, and provide guidance with email follow up when necessary.
• Supervise the Community Engagement and Volunteer Coordinator to ensure donations are logged appropriately, volunteers are entered and maintained in the volunteer database, and that there is appropriate coordination for large volunteer events and regular tours.
• Facilitate or assist with program tours.
• Work together with the Community Engagement and Volunteer Coordinator to ensure meal volunteers are scheduled for all meals.
• Help Coordinator recruit and build and maintain relationships with volunteers.
• Supervise and work with the Inventory Specialist / Data Entry to ensure shelter is well stocked with supplies and appropriate data is collected and tracked in a timely manner. Collaborate with writing reports for the County and local municipalities. Ensure Satisfaction Surveys are completed quarterly.
• Supervise Housing Services Coordinator so connections and housing opportunities are being created with landlords and property managers on behalf of shelter clients, and housing-related groups are conducted at the shelter to meet County contract goals.
• Supervise Diversion Specialist to ensure that clients identify safe and appropriate housing options (other than the street / car / shelter) to help them achieve a rapid return to housing and avoid a longer-term experience of homelessness.
• Facilitate and create an agenda for the weekly staff meetings and ensure adherence to the procedure manual so staff are compliant with daily program procedures.
• Attend bi-weekly group supervision meetings with Program Support Manager and Program Support Staff to provide coaching and guidance regarding any shelter related concerns.
• Review referrals to ensure compliance with eligibility requirements.
• Attend Community Meetings and meet with clients as needed and / or if they are non-compliant with program expectations.
• Ensure all staff attend mandatory trainings as required by the County Contract and Interfaith Works.
• Provide supervision to Social Work student interns, completing all necessary documents as required by the Universities.
• Interview and select candidates for Clinical and Administrative positions; provide onboarding and training to new members of the clinical team, and other staff and interns, as appropriate.
• Maintain compliance with County Contract expectations and report on outcome measures as outlined by the contract and IW; ensure compliance with mandatory reporting laws, incident reporting, ethical guidelines, and other compliance items as required.
• Provide performance feedback as needed and complete annual written performance evaluations to supervisees.
• Utilize the Homeless Management Information System (HMIS) to collect pertinent stats, and prepare monthly, quarterly, and biannual reports as required by the County, other funders, or IW.
• Review HMIS data entry weekly to ensure the clinical team is maintaining proper documentation.
• Prepare for and participate in audits conducted by Montgomery County and as required by other funding sources.
• Develop and maintain the IWWC budget, Community Grant Budget, Diversion Specialist budget and the Security program budget in coordination with the Director of Homeless Services.
• Approve program expenditures and monitor program budget spend down, adjusting spending as needed and approve monthly program invoices to the County.
• Code and sign billing invoices as needed.
• Serve as a member of the IW Leadership Team and attend monthly Program Director meetings.
• Participate in the biweekly Coordinated Entry System meetings regarding housing referrals and resources and join the County's Emergency Services and Outreach meeting on a monthly basis.
• Attend Intensive Teaming Meetings and other interdisciplinary meetings as needed.
• Complete payroll biweekly and monitor staff's schedule.
• Respond to all grievances and concerns in a timely manner; schedule grievance meetings with clients and provide written documentation as needed.
• Perform other related tasks and duties as assigned by the Deputy Director of Emergency Shelter.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

EDUCATION AND EXPERIENCE

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

BENEFITS

Interfaith Works offers a comprehensive benefits package for its employees. Employees receive 14 paid holidays and 21 days of PTO. Benefits for full-time employees, those who work 30 hours per week or more, include access to subsidized medical, dental, and vision costs for employees and their families; employer paid long-term disability insurance as well as life and AD&D insurance. Employees have the option to purchase supplemental benefits that are fully portable, including short-term disability insurance, critical illness insurance and more. All employees regardless of full or part time status have access to an Employee Assistance Program (EAP) at no cost to them.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

INTERFAITH WORKS is an equal opportunity employer which values diversity, equity, and inclusion. We are a drug-free workplace and comply with ADA regulations, as applicable.

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