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Front Desk Agent
Front Desk AgentMarriott Vacations Worldwide • Orlando, FL, US
Front Desk Agent

Front Desk Agent

Marriott Vacations Worldwide • Orlando, FL, US
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Guest Services Agent

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners / guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Shift : 1st / 2nd; must be available to work weekends and holidays.

Requirement : Valid Driver's License required.

Where great benefits lead to a life fulfilled.

  • Competitive Pay
  • Medical / Dental / Vision / 401K opportunities
  • Travel discounts
  • Credit Union Membership
  • Tuition Reimbursement
  • Professional Counseling & Family Support
  • Growth and Development Opportunities
  • Benefit Eligibility will vary by position

Site Specific Perks

  • Uniform laundering (Housekeeping)
  • Free on-site parking
  • 40% discount at all on-site Food & Beverage outlets
  • Complimentary soft drinks during each shift
  • Work shoe credit through Shoes for Crews twice a year
  • Company branded coat / jacket for outside and travel roles
  • Hats and sunscreen are provided, as needed
  • Bi-annual team building events
  • "Way to Go" Incentive - $5 per name mention deposited onto Wisely card
  • Quarterly celebrations, Associate of the Month, Associate Appreciation week
  • Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

    • As a Guest Services Agent, a typical day will include :

  • Checks Owners / guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
  • Follows up with Owner / guests to ensure their requests or problems have been met to their satisfaction.
  • Answers telephone calls and routes calls to the proper department as applicable.
  • May be asked to assist with bellman and runner duties depending on facility or location.

    • Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.
  • Interact with colleagues and guests professionally and promptly.
  • Contribute to team goals.
  • Always follow company policies and safety procedures.

    • To Become a Guest Services Agent at MVW :

  • Available to work various shifts, holidays, and both weekend days.
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  • Lift / Carry / Push / Pull Items that weigh up to 25lbs without assistance.
  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

    • Specific job duties may differ by property, size of team, or facility.

    Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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    Front Desk Agent • Orlando, FL, US

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