Senior Field Service EngineerMKS Instruments, Inc. • Austin, TX, US
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Senior Field Service Engineer
MKS Instruments, Inc. • Austin, TX, US
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job_description.job_card.job_description.Senior Field Service Engineer page is loaded## Senior Field Service Engineerlocations : Austin, TX : United States of Americatime type : Full timeposted on : Posted Yesterdayjob requisition id : R16017 A Day in Your Life at MKS : Our Global Field Service team is a talented group of professionals who engage with a broad range of customers. If you have a passion for providing best-in-class field service and a great customer experience, please apply. As a Field Service Engineer you will be covering the high-tech production systems, lasers, motion stages and vacuum products of MKS Instruments. You will make an Impact By : Supporting laser-based production systems for scientific and industrial applications. System installation, diagnose and repair of laser-based production systems, optical alignment and installation and troubleshooting of electromechanical subassemblies. Maintain operational functionality of scientific and industrial laser equipment. Instruct customers in the operation and maintenance of the system. Serves as company interface with customer and factory on administrative and technical matters. Determines methods and procedures on new assignments. Other duties may be assigned and could include shift, weekend and on-call coverage. USA and International travel is a requirement for customer support and for training on our products. Skills You Bring : Associate's degree, or equivalent combination of education and experience. Bachelor's degree and / or applicable Certification is preferred. 5+ years of related practical experience Exceptional troubleshooting skills with optical systems and laser systems highly preferred Excellent interpersonal and communication skills Ability to assume new tasks and responsibilities, self-manage, and schedule working time with minimal supervision High degree of proficiency of PC skills including MS office, SAP, and data analysis applications Ability to travel up to between 50% and 80% of the time. This typically involves travel to a customer site during a normal business week Special Skills and Abilities : To perform this job successfully, an individual should have excellent communication and computer skills (MSOffice). Works with integrity, is ethical and is able to inspire the trust of others. Strong analytic, business, interpersonal, and communication skills Motivated, self-driven, positive approach to problem solving. Ability to succeed in a fast-paced, rapidly changing, high tech environment. Experience with Semiconductor equipment would be an advantage. Ability to travel internationally in support of MKS Instruments installations and applications, as well as training on our products, may be required. Primary consideration will be given to US Citizens and US Green Card Holders as this is a requirement to support certain customers Physical Demands : Perform activities such as sitting, standing, or typing for extended periods of time Must be able to lift up to 50 lbs. Regularly requires good manual dexterity and coordinationGlobally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer : diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at : accommodationsatMKS@mksinst.com .If applying for a specific job, please include the requisition number (ex : RXXXX), the title and location of the roleOur success comes from celebrating the unique skills, diverse perspectives, and lived experience of employees from over 100 countries. The goal is to make sure that everyone feels that they belong. Diversity isn't just a nice-to-have; making sure everyone feels included is a big deal for us.Our group of ~10,000 employees serves semiconductor manufacturing, electronics and packaging, and specialty industrial markets. With over 3,800 patents, our products are enabling advancements in 5G, renewable energy & storage, artificial intelligence, cloud technology, and big data. We're the behind-the-scenes support for some amazing technology.MKS Inc., enables technologies that transform our world.At MKS, it's all about courage, big ideas, and a serious passion for innovation. Winning here is about exploring possibilities, taking action, and solving our customers' toughest challenges. It's not just a job – it's what you make of it. While you shape your role and make it unique, we invest in you with on-the-job and formal training, as well as educational assistance. Curiosity is key at MKS - ask questions, own your path.
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