Employment Specialist Lead (WSS5) : WorkSource Kitsap

About the Workforce Services Division

Workforce Services Division (WSD) is made up of three Lines of Business : WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.

As a WorkSource Specialist Lead, you will support the WorkSource Kitsap Supervisor in coaching and mentoring staff to ensure the accuracy, efficiency, fairness, and accessibility of Wagner-Peyser / Labor Exchange, RESEA programs, and more. You'll help guide a high-performing team by developing measurable goals, delivering training, and supporting continuous quality improvement. Your leadership will be key in ensuring customers receive timely, effective services and that staff are empowered to deliver with excellence.

This role is located in Silverdale, Washington and offers a hybrid schedule of 1 day a week of remote work.

What you will do

• Guide, coach, and mentor staff to support high-performance team practices and continuous improvement.
• Interpret and apply state and federal policies; design and deliver onboarding and training.
• Monitor service delivery and conduct internal audits to ensure quality and compliance.
• Track team performance outcomes and present data to identify best practices and areas for improvement.
• Coordinate staff assignments and support strategic planning efforts.
• Participate in hiring processes and contribute to a healthy, inclusive work environment.
• Provide direct customer service including interviews, assessments, and employment planning.
• Support customers in navigating barriers to employment and accessing training and career services.
• Conduct job development, job matching, and follow-up services.
• Maintain accurate records, case notes, and data across multiple systems.
• Facilitate workshops and job preparation activities, including labor market information.
• Build and maintain relationships with businesses, partners, and service providers to promote program offerings and identify employment opportunities.

Required

Option 1 : One (1) year experience as a WorkSource Specialist 4 or equivalent class within the Employment Security Department, or another state's Employment Security agency OR

Option 2 : A Bachelor's degree AND four (4) years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as : unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking OR a combination of education and / or relevant experience, which includes one year experience as a designated lead worker. OR

Option 3 : A combination of education and / or relevant experience totaling eight (8) years

Education to Experience Equivalences

Associate Degree = 2 years | Bachelor Degree = 4 years | Masters

Additional Requirement of Employment

Why work with us?

Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work / life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

Equal Opportunity Statement

The Employment Security Department is an equal opportunity employer / program. Auxiliary aids and services are available upon request to individuals with disabilities.

This Organization Participates in E-Verify

This Organization Participates in E-Verify

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