Sales - Hardware Manager

Founded in 1890, Curtis Lumber is a family owned and operated building materials retailer, one of the 100 largest and fastest-growing in the nation. Our employees enjoy competitive pay and excellent benefits coupled with ideal business hours allowing for a healthy work-life balance. We recognize our employees' hard work and dedication are the driving force of our success, and we continually look for ways to reward them.

Our Schroon Lake location is currently looking to find an excited individual to join our team of Sales / Hardware Manager associates.

Join our retail environment without the harsh retail hours!

Summary

To engage in over the counter and phone sales with a successful balance of maximum gross profit and customer satisfaction with a main focus in hardware sales and inventory management.

Customer Service

• Acknowledge, greet, and assist customers in a timely and professional manner
• Handle telephone and electronic inquiries efficiently and effectively
• Identify the needs and provide the appropriate level of assistance to the customer
• Effectively research and resolve customer complaints and conflicts
• Understand the marketplace
• Know product features
• Work to meet prospect customers' needs
• Effective suggestive and upgrade selling and add-on sales
• Effective closing technique
• Quote follow up - quote to order conversion
• Share expertise with others

Sales and Margin

Manage Order Profitability

Inventory and Merchandising

Other duties may be assigned.

About the Company

A family-owned company with 21 full-service Home Improvement Stores. Our experts can help you with your next building project from start to finish.

J-18808-Ljbffr