Inside Sales Engineer / Specialist

Job Description

Job Description

Description :

Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time . Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia, and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.

Business Unit / Department : Remote Automation Solutions

Location : Lawrence, PA

Job Summary :

Inside Sales is a pivotal area for ECI. This position is responsible for maintaining a relationship with our customers, who are number one priority, while also growing and leveraging internal relationships. While utilizing an engineering background to size and select the appropriate solution for the customer, you would also need to be highly adaptable to adjust to our customer’s needs. You would be the technical resource for the customer, but they also would trust you to have their orders delivered on time or provide an alternative solution if the lead time is a constraint. This position has a direct relationship with our account managers and together you would build a relationship with a specific territory area.

Essential Duties and Responsibilities :

• The primary function of the Inside Sales Engineer / Specialist will be to serve our customer’s needs through superior customer service including solution selling as well as product and application knowledge.
• Be responsible for inside sales and technical support for the full range of ECI’s Remote Automation Solutions products and services including, but not limited to, the Emerson brands of flow computers and RTUs / PLCs as well as peripheral components and services.
• Identify and qualify sales opportunities, apply knowledge of customer’s business and establish a value proposition that results in sales.
• Works with multiple departments and support staff to provide customer solutions quickly and efficiently.
• Utilizes CRM and other applicable tools to manage business processes.
• Ensures customer receives timely responses on requests.
• Maintains comprehensive customer support with a primary base on customer retention.

Requirements :

The Ideal Candidate :

Core Competencies :

Additional Details We provide our team with everything needed for success, including world-class products, excellent initial and ongoing training and top notch work equipment. We reward hard work and success with a competitive base salary and benefits package, as well as a retirement savings program, which includes 401(k) with company match and profit sharing. Salary is based on experience. EEO / AA / M / F / Veteran / Disability