Compliance Administrative Assistant

Job Description

Job Description

Benefits :

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401(k)

Title : Compliance Administrative Assistant Entry Level Position

Summary : This position is responsible to assist the compliance inspector in

Duties and Responsibilities include the following. Other duties may be assigned.

Learns the communities Covenants, Conditions and Restrictions and the Architectural Rules and Regulations to properly apply enforcement..

Closes out violations that have been corrected and passes to the Compliance Manager any violation that has not complied.

Receives and returns calls to residents to assist them in complying with compliance violations and complaints.

Directs residents to the proper city division for complaints that are not handled by the association.

Generates and mails various letters.

Responsible for preparing all letters and notices generated by this position. Responsible for all filing, logging, documenting and closing of all violations.

Interacts professionally with the members, real estate agents, builders, etc.). Respond to customer calls timely and follow up where applicable to ensure issues are resolved. Coordinate with volunteer groups as applicable (Architectural Review Committee, Due Process Hearing Panel)

Assists with issuing and maintaining parking decals on areas that are maintained by the association.

Assists office staff with answering phone calls and resident accounts.

Work will include occasional Saturdays or evenings to assist with association events.

Must have exceptional customer service skills.

Performs other duties as need to ensure the smooth operation of the association.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to operate standard office equipment

Ability to interact with all types of individuals

Detail-oriented

Exercise good judgment

Physical Requirements / Work Environment

90% of the work is conducted inside. Must be able to walk, sit and stand for long periods. Fulltime position, employee is expected to work 40 hours a week.

Language Ability :

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management.

Math Ability :

Ability to calculate figures using addition and subtraction.

Reasoning Ability :

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills :

To perform this job successfully, an individual must have knowledge of Microsoft Office Suite, email, spreadsheet software and database software.

Education / Experience :

High school diploma or general education degree (GED); or one to two years related experience and / or training; or equivalent combination of education and experience.

Certificates and Licenses :

Valid driver's license with ability to be placed on company insurance.

Additional Information :

This job description does not list all the duties of the position, just the highlights. Additional duties may be assigned. This job description may be revised at any time.

This job description is not a contract from employment and either you or the employer may terminate employment at any time.