Senior Manager, Customer Operations
VirtualVocationsSioux Falls, South Dakota, United Statesjob_description.job_card.variable_hours_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Senior Manager, Customer Operations to lead their inbound virtual contact center.
Key Responsibilities
Build and sustain a high-performance culture by setting clear goals and enforcing accountability
Work with team leads to enhance agent performance through structured coaching and feedback
Own the day-to-day execution of sales and service teams, ensuring alignment on strategic goals
Required Qualifications
3+ years of experience managing a team of inbound contact center agents in a high-volume environment
Demonstrated ability to manage through others and hold them accountable for performance
Experience using data to diagnose issues and implement operational changes
Track record of driving performance by managing inputs effectively
Comfort working across onshore and offshore teams in a tech-forward environment
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Operation Manager • Sioux Falls, South Dakota, United States
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