Workforce Management Analyst
VirtualVocationsSaint Paul, Minnesota, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Workforce Management Analyst responsible for analyzing workforce data and optimizing staffing schedules.
Key Responsibilities
Develop accurate volume and workload predictions using historical data
Create efficient staffing schedules while monitoring adherence and adjusting as necessary
Identify process inefficiencies and present recommendations to leadership
Required Qualifications
2+ years of experience in an analytics-related role
Experience with workforce management platforms such as Verint, NICE WFM, or Genesys
Advanced Excel skills and familiarity with BI tools like Tableau or Power BI
Bachelor's Degree in Business Administration, Analytics, Statistics, or equivalent experience
Valid US Driver's License
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Workforce Analyst • Saint Paul, Minnesota, United States
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