Tier I Repair Specialist
VirtualVocationsCedar Rapids, Iowa, United Statesjob_description.job_card.variable_days_ago
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A company is looking for a Kinetic Tier I Repair Specialist I.
Key Responsibilities
Answer inbound calls from customers regarding trouble repair for products and services
Utilize multiple systems to verify customer services and perform trouble isolation and repair
Create / update trouble tickets and provide excellent customer service to a wide range of customers
Required Qualifications
Associate's Degree in a technical discipline or equivalent experience
2-3 years of technical / telephony experience or 5+ years of directly related telephony experience
General knowledge of telecommunication products and service offerings
Technical aptitude for performing tasks to resolve customer issues
Ability to work in a high intensity, stressful environment
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Repair Specialist • Cedar Rapids, Iowa, United States
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