Fuel Desk Operations Coordinator
OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization.
OTR has been recognized as a "Top Workplace" by the Atlanta Journal-Constitution since 2016!
As a Fuel Desk Operations Coordinator, you will be responsible for handling the daily operational tasks for the Fuel Desk Department. You will maintain client relationships and provide ongoing education and customer service.
Responsibilities :
- Manage a portfolio of fuel clients focusing on fuel card usage and growth
- Provide industry leading customer support and troubleshooting
- Develop client relationship to educate and inform customers of how to optimize the value of the OTR fuel program
- Work with different departments to improve features and processes
- Become an expert at servicing customers using our partnership platforms
- Maintain current knowledge on Fuel Desk program and strategies
What we look for :
Bachelor's degree in business or related fieldProficiency in MS Excel and related computer knowledgeExceptional communication, negotiation, and problem-solving skillsTeam player with multi-tasking and prioritizing abilitiesStrong Customer Service skillsPerks and Benefits :
Eligibility for Individual and Company bonus programsMedical, Dental, Vision, Life / AD&D Insurance, Short-Term DisabilityPet Insurance, Paid Family Leave, Employee Assistance ProgramFully Paid Maternity Leave401(k) with Company MatchingGenerous PTO, Sick / Mental Health Days, Flex Holidays + Company Paid HolidaysTravel Stipend to support Work Life BalanceLeadership Development and TrainingContinuous Learning + Professional enhancementsWeekly Catered Lunches + Casual Dress CodeCompany Paid Fitness MembershipVolunteer Days and Opportunities with Company-Partnered CharitiesInternal Inclusion programsOTR's mission is to create exceptional value for our clients by providing industry leading financing and back-office solutions. Three pillars that are crucial to supporting that mission are outstanding customer service, technology that creates efficiency for ourselves and our customers, and a culture that provides the opportunity for employees to achieve greatness.
OTR Solutions is an Equal Opportunity Employer