Talent.com
Customer Service Operations Lead

Customer Service Operations Lead

VirtualVocationsSan Francisco, California, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Customer Service Operations & Escalation Lead (Contractor).

Key Responsibilities

Oversee daily operations across service channels and ensure targets are met

Act as the primary escalation point for complex customer cases and coordinate resolutions

Develop QA frameworks and manage workforce schedules for optimal service delivery

Required Qualifications

5-7 years of experience in customer service operations or escalation handling

Experience managing multi-channel support environments

Solid understanding of Freshdesk, Shopify, and NetSuite or equivalent systems

Strong data analysis and reporting skills

Knowledge of U.S. / Canadian consumer law and warranty requirements

serp_jobs.job_alerts.create_a_job

Customer Service Lead • San Francisco, California, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Revenue Operations Lead

Revenue Operations Lead

HomelightSan Francisco, CA, US
serp_jobs.job_card.full_time
This role is based in San Francisco, CA - Office days are Wed and Thur.We're building the future of real estate today.HomeLight is the real estate technology platform powering innovative transacti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Operations (Ops) Team Lead

Operations (Ops) Team Lead

TSMGSan Francisco, CA, US
serp_jobs.job_card.full_time
The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.Manage tea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
People Operations LeadSan Francisco, CA

People Operations LeadSan Francisco, CA

RetoolSan Francisco, CA, US
serp_jobs.job_card.full_time
Nearly every company in the world runs on custom software : Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Services Sales Lead

Services Sales Lead

RidgelineSan Francisco, CA, US
serp_jobs.job_card.full_time
Are you a dynamic communicator who thrives on building trust with executive stakeholders? Do you excel at shaping implementation strategies and closing complex service agreements in a fast-moving S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Service Operations Representative

Customer Service Operations Representative

Advantest CorporationSan Jose, CA, US
serp_jobs.job_card.full_time
The primary role is to support the Customer Team in Quote to Cash (Q2C) activities.This includes deal consultation, forecast support, formal quote generation, order management, customer interface, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Operations Lead

Operations Lead

Orchard RoboticsSan Francisco, CA, US
serp_jobs.job_card.full_time
Orchard Robotics is a Series A startup backed by top VCs like Quiet Capital, Shine Capital, and General Catalyst.We're securing America's food supply by building the AI farmer that automates our na...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Business Operations Lead

Business Operations Lead

HarveySan Francisco, CA, US
serp_jobs.job_card.full_time
At Harvey, were transforming how legal and professional services operate not incrementally, but end-to-end.By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Operations

Customer Operations

SierraSan Francisco, CA, US
serp_jobs.job_card.full_time
At Sierra, were creating a platform to help businesses build better, more human customer experiences with AI.We are primarily an in-person company based in San Francisco, with growing offices in At...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Customer Success Operations

Customer Success Operations

CentralSan Francisco, CA, US
serp_jobs.job_card.full_time
Central is the only payroll & benefits platform that handles all the government bullshit automatically.While traditional payroll providers force you to manage every state registration & HR task, Ce...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Service Operations & Escalation Lead (Contractor)

Customer Service Operations & Escalation Lead (Contractor)

OPPO US Research CenterPalo Alto, CA, US
serp_jobs.job_card.full_time
The Customer Service Operations & Escalation Lead is responsible for managing the daily operation of OnePlus North America’s customer support channels and ensuring high-quality, efficient...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Client Services and Operations Lead Manager

Client Services and Operations Lead Manager

Government JobsSan Jose, CA, US
serp_jobs.job_card.full_time
Client Services And Operations Lead Manager.The City of San Jose is recruiting for a Client Services and Operations Lead Manager in the Infrastructure Division of the Information Technology (IT) De...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Head of Customer Journey Operations

Head of Customer Journey Operations

PostmanSan Francisco, CA, US
serp_jobs.job_card.full_time
Head Of Customer Journey Operations.Postman is the world's leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500.The company is h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Director, Revenue Operations

Director, Revenue Operations

SupermicroSan Jose, CA, United States
serp_jobs.job_card.full_time
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Service Team Lead

Customer Service Team Lead

Raley'sRedwood City, CA, US
serp_jobs.job_card.full_time
We are now hiring Great People Who Care!.A successful Customer Service Team Leader engages their team to deliver The Raley's Way, our customer promises and business results.They are able to create ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Compute Business Operations Lead

Compute Business Operations Lead

OpenAISan Francisco, CA, US
serp_jobs.job_card.full_time
Compute Business Operations Lead.OpenAI's Industrial Compute team is responsible for securing and scaling the core resources that power our research and products. We partner across engineering, fina...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
GTM Operations Lead

GTM Operations Lead

SierraSan Francisco, CA, US
serp_jobs.job_card.full_time
At Sierra, were creating a platform to help businesses build better, more human customer experiences with AI.We are primarily an in-person company based in San Francisco, with growing offices in At...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
DC Crew Operations Lead

DC Crew Operations Lead

Cynet SystemsSanta Clara, CA, US
serp_jobs.job_card.full_time
Job Description : Pay Range : $47hr - $52hr Responsibilities : Lead and manage a remote contractor crew handling hardware installation, device bring-up, rack stacking, IP configuration, and diagnostic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Operations Lead

Operations Lead

HarmonyPalo Alto, CA, US
serp_jobs.job_card.full_time
Harmony is an open blockchain with data sharding and fast finality.Social games and community AI can use our onchain tokens for micro-payments, smart contracts for market pricing, and zero-knowledg...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Revenue Operations Leader

Revenue Operations Leader

Hippocratic AIPalo Alto, CA, US
serp_jobs.job_card.full_time
Founding Revenue Operations Leader.Hippocratic AI has developed the only safe, safety-focused Large Language Model (LLM) for healthcare, resulting in the only autonomous patient-facing clinical age...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Operations Team Lead - San Francisco, Bay Area

Operations Team Lead - San Francisco, Bay Area

unitQSan Francisco, CA, US
serp_jobs.job_card.full_time
Operations Team Lead - San Francisco, Bay Area.UnitQ is a game-changing AI SaaS platform that empowers companies to build the world's best products by leveraging real-time customer feedback to impr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30