Wireless Customer Service Associate

Connect Lives : Become a Wireless Customer Service Associate for Verizon Wireless at Dynamic Acquisitions in Richmond!

Dynamic Acquisitions, an innovative marketing enterprise in Richmond, is hiring Wireless Customer Service Associates to deliver exceptional support for Verizon Wireless. This role offers hands-on experience resolving inquiries and enhancing customer satisfaction with Verizon's innovative wireless solutions—perfect for launching your customer service career.

As a Wireless Customer Service Associate, you'll train to become Verizon's frontline expert, assisting customers with technical support, billing questions, and device activations at retail locations and community events. This role requires active listening and problem-solving to deliver exceptional service. As a Wireless Customer Service Associate, you'll not just answer questions - you'll build trust by understanding needs and providing tailored solutions that keep customers connected.

Key Responsibilities of the Wireless Customer Service Associate

• Act as the frontline representative for Verizon Wireless, delivering courteous, in-person support for devices, plans, and services.
• Listen attentively to customer concerns, troubleshoot issues like billing errors or connectivity problems, and escalate when needed.
• Maintain expert-level knowledge of Verizon’s offerings to confidently explain features, promotions, and service options.
• Handle account updates, device activations, plan changes, and payments with precision and procedural accuracy.
• Identify moments to turn customer frustrations into positive experiences that build trust and long-term loyalty.
• Collect and relay customer feedback to help refine service delivery and improve overall satisfaction.
• Document all customer interactions and resolutions in CRM systems to ensure accurate and complete records.
• Represent Dynamic Acquisitions and Verizon Wireless with integrity, professionalism, and a customer-first mindset in every engagement.