Coordinator, Enterprise Software Licensing

Overview

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

The Presidio

Enterprise Software Licensing Coordinator

will partner with the Presidio Whole Portfolio Agreement (WPA) Customer Success Manager to handle license administration, deliver ongoing license tracking reports, and provide detailed license consumption data. You will work closely with the WPA Customer Success Manager and collaborate with our Hardware Asset Management team to perform gap analyses between licenses and hardware utilization. Your focus will be on delivering accurate data and actionable insights that help clients maximize the value of their licensing agreements, while serving as a key member of the WPA Customer Success team.

Responsibilities

• Monitor, reconcile, and track licensing alert notifications within clients\' Cisco Smart Accounts, ensuring prompt identification and resolution of compliance issues.
• Track all license expiration dates, maintain a documented renewal schedule, and ensure timely renewals to remain compliant.
• Conduct a monthly review of Cisco Smart Account user roles, recommend changes to the CSM for client approval, and reconcile approved changes within the Cisco Smart Account.
• Collect license utilization data from multiple sources for each assigned client and deliver standardized, scheduled reports to the Customer Success Manager (CSM).
• Collaborate with the Data Analyst to compare hardware and license utilization and share insights with the CSM.
• Standardize and schedule regular utilization reports—highlighting consumption, compliance status, data changes, and renewal timelines—and deliver them to the CSM. Proactively set alerts for renewal windows and underutilized licenses to enable timely optimizations and license right-sizing.
• Support the CSM in onboarding new WPA agreements by assisting with Cisco Smart Account restructuring, retrieving historical agreement data, and updating Cisco Smart Account user roles and responsibilities.
• Follow and continuously refine CSM-established procedures and workflows to ensure efficient software license management.

Required Skills and Professional Experience

Your future at Presidio

Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what\'s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you\'re harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you\'ll be part of a team that is shaping the future.

About Presidio

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio\'s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally.

For more information, visit www.presidio.com

Applications will be accepted on a rolling basis.

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