IT Tech II

Description

Job Overview : 7AM - 3 : 30PM (Shift subject to change based on needs)

IT Technician II provides technical and end user training on the following Application Systems, Gaming, Point of Sale, Property Management, Financial Applications, and other installed Application Systems. Assist other IT technicians in maintaining a working knowledge of Microsoft SQL, Current Microsoft Windows OS, Microsoft Windows Server (2008 to Current OS) and Microsoft Office Professional (up to current application version).

Purpose :

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System :

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities :

• Resolves user complaints, research issues, answer technical questions; assist the IT Director with the maintenance of all application systems hardware and software
• Maintains security and back-up procedures for all application systems
• Assists the Supervisor Applications in software and hardware installation / upgrades
• Troubleshoot user problems with application software and hardware
• Primarily focused on Level I - II (user, technician) applications support
• Logs complaints, determines if applications "can do" and trains users to accomplish a requested task
• Prepares systems documentation; communicate issues back to level II, IT management, vendor support personnel and end users
• Identifies "quick fix" requirements to the Supervisor, utilizing quality assurance and application testing
• Documents issues and resolutions into maintenance help desk application and official vendor files for future problem tracking and vendor satisfaction use
• May be requested to follow other job-related instructions and to perform other job-related duties subject to all applicable state and federal laws
• Other duties & responsibilities as assigned

Job Requirements : (please ensure you meet the listed requirements prior to applying )

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.