GUEST REPRESENTATIVE

Guest Service Representative

Here, your front door opens to one of America's most enchanting streets a picturesque blend of past and present, where every storied block of Old Town Alexandria beckons with 200+ eateries, shops and history. It's also where you'll find the newest addition to the Archer Hotel collection a boutique hotel with a charming brick courtyard, a welcoming hotel bar, JoyLife SPA, 107 guest rooms and suite, and hosts who truly love to host.

LodgeWorks is actively hiring for a Guest Service Representative

LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn. We're thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do.

Job overview

Guest Service Representatives are often the first in-person contact for hotel guests. Serving as a brand ambassador, you are engaging, attentive, service-oriented and a creative problem solver. You know that a great experience means taking an interest in getting to know our guests before they even arrive. The primary responsibility is to deliver and exceed guest expectations, resolve guest concerns, execute brand standards and maintain excellent communication at all times.

The day-to-day

• Check all hotel guests in and out in a confident, professional and personalized manner.
• Welcomes and registers hotel guests, explain the accommodations and establish credit or method of payment.
• Demonstrate a thorough knowledge of hotel information, including but not limited to room categories, room rates, packages, promotions, amenities, the local area and other general product knowledge, and answer guest inquiries.
• Maintain regular attendance in compliance with LodgeWorks' standards as required by scheduling, which varies according to hotel needs.
• Comply with LodgeWorks' standards and regulations to encourage safe and efficient hotel operations.
• Take hotel reservations accurately and efficiently.
• Ensure that immediate response is given to every guest comment and concern to ensure it is resolved in a timely, friendly and efficient manner.
• Maintain accuracy with all accounting, cash handling and billing procedures.
• Ensure that all calls are answered in a courteous, professional and efficient manner.
• Work harmoniously and professionally with co-workers and supervisors.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information.
• Accomplish deep-cleaning tasks of guest rooms.
• Ensure that we always follow the LodgeWorks and OSHA standards.
• Assist in any other task or duties as requested by management.

Who you are

Benefits

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.