Network Technician

Duties / Responsibilities :

• Install and implement LAN and wireless infrastructure including switches, cabling, APs, and other components.
• Troubleshoot and resolve moderately complex network issues and implement root cause prevention.
• Monitor and optimize network performance, document incident resolution paths.
• Maintain and update SOPs, diagrams, and technical documentation.
• Assist in hardware / network design, configuration, and infrastructure planning.
• Maintain a complete and updated network equipment inventory and assist in lifecycle planning. Evaluate new networking technologies and provide integration recommendations. Facilities and Dashboard Support Tasks :
• Collaborate with Facilities and Finance to update the master inventory of DSS locations, including : o Property ownership (county / private / DSS lease) o Address, county, square footage, network bandwidth. o Parking details, access control systems o Price / cost, DSS positions assigned to facility.
• Work directly with James on floor plan / system inventory updates.
• Add details to office floor plans including workstations and equipment placements.
• Produce and maintain a centralized dashboard (working jointly with relevant DTS staff) that : o Displays all facility data. o Provides links to floorplans (PDF / CAD) o Pulls in DSS personnel count, facility components, and system data.
• Ensure facility data is well-documented and available in reportable format. Additional Project-Based Tasks :
• Perform physical audits and cleanup of network closets, labeling and organizing to industry standards.
• Update and maintain CAD / PDF “as-built” network diagrams, including cable pathways, patch panels, and rack layouts for all 68 DSS office locations.
• Conduct on-site cellular signal strength assessments using SIM-based tools to support SD-WAN carrier selection. Deliverables :
• Network closet audit reports (with before / after photos and patch documentation).
• Up-to-date floorplans with workstations and network layouts for 68 offices.
• Monthly summary of activities, hours worked, and progress.
• SOPs and documentation for patching and network closet standards.
• Dashboard implementation and associated facility data Required Skills :
• Basic to moderately complex knowledge of data network services and data communications.
• Moderately complex to complex knowledge of methods of data network design and equipment configuration requirements
• Moderately complex to complex knowledge of office automation systems, information processing operations, fiber optics, and microcomputer hardware / software as they relate to the latest trends in data networks connectivity.
• Moderately complex to complex knowledge of computer system analysis, design, testing, debugging, and maintenance techniques.
• Ability to assist with presenting technical and non-technical reports in a clear and concise manner. REQUIRED EDUCATION : A bachelor's degree in information technology systems, computer science, or a related field and experience in information technology systems or a related area. Relevant experience may be substituted for the bachelor's degree on a year-for-year basis. Preferred Skills :
• Advanced network configuration & protocol knowledge.
• Skilled in cable management, patch panels, fiber optics, and troubleshooting in telecom / network closets.
• Ability to produce clear, comprehensive documentation of configurations, procedures, and incident log.
• Familiarity with wireless infrastructure, cloud networking (SD-WAN, Azure), and VoIP technologies.