IT Support Technician | Network Solutions

CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

CBIZ Network Solutions delivers onsite technical support to Edward Jones home and branch offices across the U.S. and Canada. As a trusted Edward Jones partner, we prioritize exceptional customer service while troubleshooting and repairing computers, printers, telephones, and other technical components. Additionally, our team supports Edward Jones with project coordination, process management, and software solutions whenever needed.

Position Overview

We are looking for a dedicated IT Support Technician to join our team on a project basis with no set end date. This role is directly tied to the duration of a specific project, with the possibility of transitioning to future projects based on business needs and individual performance. However, continued employment beyond the current project is not guaranteed.

Essential Functions and Primary Duties

• Diagnose and resolve DSL and T1 connectivity issues, as well as troubleshoot routers, computers, printers, phone systems, cabling, TVs, fax, and scanning systems.
• Provide advanced technical support and exceptional customer service to CBIZ and Edward Jones field staff, home office employees, and management.
• Assist field service technicians with office relocations, system installations, and modifications.
• Support field service engineers in new branch office installations.
• Deliver training sessions for new hires on IT systems and best practices.
• Follow escalation procedures to ensure timely resolution of installations, relocations, and service requests.
• Develop and implement high-level technical solutions for mechanical and electrical equipment issues.
• Manage multiple technical support tasks efficiently and effectively.
• Serve as a liaison between Edward Jones Corporate Headquarters and field service technicians, ensuring smooth communication and issue resolution.
• Perform additional duties as assigned to support IT operations.

Minimum Qualifications

The rate of pay for this job in this market is $19.23 - $21.64. The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position.

The compensation above is not representative of an employee's total compensation. Beyond income, you have access to, comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program, and much more.