VP, Business Service Management

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world's most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion.

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker's list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

About Our Team

Cross River's team is made up of problem solvers hungry to build and perfect new products and systems. We work with team members in most US time zones. Although we are in separate places, we still make space to know one another and have fun! We collaborate, help and mentor each other, and check in on our progress and blocks frequently.

What We're Looking For

The VP BSM leads the delivery of the most complex IT programs and oversees a team of AVPs and BSMs. In addition to driving program execution, governance, and strategic alignment, this role also is a hands-on, product-oriented role that sits at the intersection of business needs and modern data tooling. You'll own the delivery of high-impact applications without owning backend infrastructure. You will guide solution delivery from the enterprise systems perspective, partnering with technical teams (data engineering, platform teams, architects) and business stakeholders to drive value-focused application development. Your role centers on solution execution and stakeholder alignment, not platform-level architecture.

Responsibilities :

• Own large-scale, strategic programs cutting across departments and domains
• Manage and mentor a team of AVP BSMs and initiative leads
• Define and improve delivery governance frameworks
• Partner with senior IT and business leaders to align priorities and execution
• Drive planning, dependency management, and reporting across the portfolio
• Act as a trusted advisor to CIO / CTO and influence technology transformation agenda
• Gather and refine product and business requirements in collaboration with stakeholders
• Translate business needs into functional and technical specifications
• Collaborate closely with engineering teams during development cycles
• Conduct functional validation, user acceptance testing (UAT), and feedback loops for newly built systems

Required Skills :

Qualifications :

LI-TP1 #LI-Hybrid #LI-Onsite

Salary Range : $180,000.00 - $210,000.00

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