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VP, Partner Management - Affinity Programs

VP, Partner Management - Affinity Programs

Marsh McLennanNew York, NY, US
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Client Relationship Manager

Marsh's Affinity practice is seeking a dynamic Client Relationship Manager to lead and grow a book of Affinity insurance programs in the Quick Service Restaurant industry. This role is central to expanding our footprint within the QSR sector by developing and delivering unique solutions that address the risks and challenges faced by QSR clients. As a Sr. Manager, you will lead a team of professionals to provide exceptional client service and strategic guidance to maximize client value. The successful candidate will bring product knowledge and project management skills and leverage industry insights and risk management trends to drive client growth, enhance risk mitigation and diversify our service offerings.

Client Relationship Management & Execution :

  • Act as a trusted advisor to QSR clients, ensuring insurance programs deliver measurable value through a combination of risk mitigation, business impact, operational resilience, and peace of mind.
  • Manage a portfolio of accounts, ensuring retention, satisfaction, and operational excellence.
  • Collaborate with cross-functional teams to design and present customized insurance solutions that address specific client challenges and growth objectives.
  • Address escalated issues promptly, ensuring high levels of client satisfaction and long-term loyalty.

Strategic Leadership & Business Development :

  • Lead efforts to identify, develop, and launch new insurance products and services tailored for the QSR sector, targeting existing clients and new market segments.
  • Conduct industry research on QSR trends, emerging risks, and regulatory changes to inform strategic account planning and identify growth opportunities.
  • Develop and execute comprehensive account plans to deepen relationships, increase growth, and diversify service offerings aligned with clients' long-term business goals.
  • Represent Marsh at industry conferences, trade shows, and client forums to showcase innovative solutions, build strategic relationships, and stay ahead of industry risks and trends.

    • Team Leadership & Development :

  • Guide and mentor a team of professionals, fostering strategic thinking, industry expertise, and a growth mindset.
  • Promote a culture of operational excellence, client-centricity, and continuous improvement through day-to-day delivery across Franchisees.

    • Qualifications & Skills :

  • Insurance industry experience, including small business insurance product knowledge, preferably in the restaurant industry.
  • Demonstrated ability to develop and manage client relationships.
  • Proven project management and program execution skills.
  • Strong industry knowledge, market insights, and a proactive approach to identifying new opportunities.
  • Excellent communication, presentation, and interpersonal skills.
  • Management experience with the ability to mentor and develop team members, translating strategy to execution and delivering day-to-day best in class service.
  • Ability to work independently, manage multiple priorities, and collaborate across teams.

    • Why join our team :

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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