Assistant General Manager

ABOUT US

In Turkish, Sofra is synonymous with generosity and hospitality.  James Beard nominated Executive Pastry Chef Maura Kilpatrick and co-founder Ana Sortun (of Oleana, Sarma & Siena Farms) approach cuisine with a Middle Eastern sensibility by creating delicious food featuring unique spices and spice blends.  Sofra Bakery & Cafe reinterprets regional food traditions of the Eastern Mediterranean to make them accessible and inspiring for our guests.

WHY JOIN OUR TEAM?

We care about each other and our customers. We build long-term relationships with our employees and support individuals who wish to further their career development within the food industry.  We offer extensive educational and professional development opportunities, including wine and beverage training, Mediterranean diet education, community engagement, and guest speakers.

We will always believe in exceptional hospitality with warmth & professionalism, but not pretension.  Our managers try to practice what they preach, not leading with aggression or negativity, but rather dedication, fairness, and desire to bring the best out in their team. We look for passionate, kind, committed and honest people who find joy in their profession and can transcend that message outward.

At the end of the day, we want our restaurant to be a representation of our values – the kind of place we would hang out on our day off.  All of our businesses are funky, fun spots that appeal to people from all walks of life.

Sofra is an equal opportunity employer.  We are committed to a diverse workforce and support an environment that is inclusive and respectful.

JOB DESCRIPTION

We are seeking an enthusiastic individual who is passionate about food and hospitality, is eager to learn and work hard, and brings good energy to work.

Working under the general supervision of the Operations Manager and General Manager, the AGM will :

FOH Manager (70%) as part of the FOH management team will assist with :

Operations and Facilities

• Manage service operations and supervise staff. Solve problems and assist as needed.
• Assume the shared responsibilities of the entire FOH management team (opening / closing, retail support, catering, special events, cooking classes, holidays, etc.)
• Ensure adherence to standards while working to achieve operational excellence.
• Ensure facility is clean, comfortable, and aesthetically pleasing at all times.
• Prioritize safety, cleanliness, and sanitation in all facets of production and operation.
• Assist with POS system management.
• Assist with waste management.
• Assist with managing all special orders.
• Assist with managing all web operations including online ordering, menu updating, and ecommerce.
• Work with management team members to ensure success of cooking classes, special events, and projects.
• Work with management team members to organize the holiday seasons in a timely, efficient, effective manner.

Customer Service and Hospitality

HR and Training - working closely with the Sofra Cambridge Cafe Manager,

Finance

Leadership and Communication

Retail (20%) - working closely with the Sofra Cambridge Cafe Manager,

Classes & Events (10%) - working closely with the Operations Manager,

As a member of the leadership team, the successful AGM will lead establishing goals and values to uphold existing culture and the highest quality standards of customer service and hospitality.

Requires excellent communication skills with both the public and the staff at all times.  Utilizing best practices for building team and relationships, the AGM will lead by example and demonstrate impeccable character and integrity.  The AGM will successfully manage community relations.

This is an exempt position estimated at 45 hours per week; however the AGM is expected to accomplish the responsibilities outlined in this job description in the daily number of hours required to do so.

Qualified candidates will –

COMPENSATION

Please consider joining our team!  To apply, please send a resume and cover letter to <