Technical Printer Support Representative

A company is looking for a Technical Printer Support Representative I (Inkjet).

Key Responsibilities

Provide technical support to customers via phone, email, and chat

Analyze and troubleshoot complex inkjet printer issues to ensure timely resolution

Document customer interactions and assist with purchase decisions on the company website

Required Qualifications

High school diploma or equivalent

Previous customer service or call center experience

Knowledge of PC operating systems such as Windows and / or MAC

Intermediate to advanced skills with internet navigation and MS Office

Ability to work independently and manage time effectively