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Job Service Operations Manager - Product Support

Job Service Operations Manager - Product Support

Blanchard MachineryWest Columbia, SC, US
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Service Operations Manager - Product Support

The Service Operations Manager - Product Support is a visionary, hands-on leader and proactive problem solver. Passionate about driving operational efficiency, profitability, and a high performing culture.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are :

  • Competitive Pay.
  • Benefits : Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
  • Exposure to world-class CAT training and development.
  • A friendly and supportive work environment.
  • Continuous exposure to learning and new technologies.
  • Opportunities for advancement.

Responsibilities

  • Contributes to a positive work environment and promote the vision, mission, and values of Blanchard Machinery Company.
  • Completes all job responsibilities in a safe manner, promotes a safe and healthy working environment.
  • Identify operational areas of opportunity, improve profitability, customer experience, and effectiveness.
  • Lead continuous improvement projects and teams addressing these opportunities.
  • Positively influence and maintain key performance indicators.
  • Governance of Service Excellence Program and associated criteria.
  • Assist in implementing "Best Practices" at all branches that will improve customer experience.
  • Assist in the development of capacity and capability plans for operational growth.
  • Influence and motivate a progressive service culture by supporting central Service Department initiatives and goals.
  • Supervise central support team including technical services, warranty administration, and various service support specialists.
  • Other duties as assigned.

    • Qualifications

  • High School Diploma or equivalent required. Bachelor's degree in business related field preferred.
  • 3+ years supervisory and / or leadership experience preferred.
  • Proficient in the use of computers and related software (Word, Excel, etc.) and CAT Software-related systems.
  • Strong organizational, time management and problem-solving skills required, with the ability to meet organizational goals and objectives.
  • High degree of interpersonal skills with excellent written and oral communication skills is required.
  • Competitive urgency with the capacity to make sound decisions, evaluate organizational strengths and weaknesses, identify training opportunities, and continuously improve.
  • Self-directed, committed to building a supportive, positive, and winning culture.
  • Ability to lead and collaborate effectively with teams and positive influence outcomes.

    • Working Conditions

  • The physical environment requires the employee to work primarily inside throughout the year.
  • Ability to travel consistently within the area of responsibility.
  • Position requires employee to be physically present at designated worksite location.
  • Requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
  • Seeing, reading, and writing to complete job responsibilities.
  • Use of computers and other forms of technology to complete job responsibilities.
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