Operations Manager

Operations Manager

Are you a champion of exceptional client experiences, skilled in transforming the client journey into a beacon of empathy and efficiency in the legal landscape? Do you have the creative vision to reinvent client engagement, blending legal landscape and experience acumen with innovative outreach strategies? Can you navigate the intricate dynamics of a law firm, orchestrating the synergy between attorneys, paralegals, and administrative staff to align with client success expectations? Is your approach to client experience underpinned by a blend of strategic thinking and heartfelt empathy? Final question : When faced with a challenge, do you get excited or run away?

Important : To apply, if you have any questions, please email recruit@crisp.co only. Please do not reach out through our website's contact information or via direct messaging on any social media platform. To apply, submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

At Ashby Jones and Associates, LLC, we believe legal advocacy should be bold, empathetic, and efficient. We are a fast-growing, woman-led family and criminal law firm based in Lexington, South Carolina. Under the vision and leadership of founding attorney Ashby Jones, our team is expanding quicklyadding attorneys, support staff, and systems at an extraordinary pace.

Our firm is deeply rooted in compassion, community, and excellence. We serve clients navigating some of life's most difficult chaptersdivorce, custody, criminal chargesand our job is to provide clarity, stability, and fierce representation. But as we scale, we've identified a critical need : a hands-on, strategic, and emotionally intelligent Operations Manager who can own the day-to-day execution that supports our big-picture vision.

This role is a linchpin between leadership and the teambringing order to chaos, building sustainable systems, and serving as a protective barrier so our attorneys can focus on what they do best : practicing law.

What you'll do :

• Financial Administration : Manage invoicing, accounts receivable, and reconciliation of trust accounts; coordinate with part-time accountant and ensure accuracy across Clio and QuickBooks.
• HR Oversight : Track PTO / sick leave, maintain personnel files, and address interpersonal or performance issues with discretion and empathy.
• Team Management : Run weekly check-ins with paralegals / admins; implement and track KPIs; support a healthy, collaborative office environment.
• Operations & Office Management : Oversee daily operations including supply needs, tech troubleshooting, and vendor relationships (payroll, benefits, IT, office equipment).
• System & Process Development : Create and maintain SOPs across all departments; lead quarterly reviews and updates to ensure relevance and efficiency.
• Onboarding & Training : Build 30-60-90 day plans for all new hires; develop training content such as manuals, welcome videos, and continuity playbooks.
• Payroll & Benefits Coordination : Interface with Southern Payroll; help source better insurance rates and establish competitive benefits offerings.
• Performance Management : Support development of performance review structure beyond just billable hours; help implement formal evaluation processes.
• Event & Outreach Coordination : Identify and manage community sponsorships and partnerships; handle event logistics and firm branding distribution.
• Owner Support : Serve as a protective buffer to the owner by handling day-to-day staff needs, problem-solving operational issues, and minimizing distractions.

What we're looking for :

Why you should work here :

Additional perks :

At Ashby Jones and Associates, LLC, the Operations Manager is not a background roleit's the backbone of everything we do. You won't just be behind the scenes; you'll be center stage in building a firm that changes lives, starting with ours.

This is your chance to leave a legacy inside a firm that is deeply committed to growth, community, and compassion. We're ready for what's next. Are you?