Manager, Market Delivery

Manager, Market Delivery

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Overview

Customer Delivery Europe serves as a central hub within the Mastercard Europe organization, acting as the primary liaison between the Divisions, Mastercard Technology, Products, and other business units. The Customer Delivery Team is responsible for collaborating with all internal and external stakeholders to ensure the effective delivery of our products across diverse markets.

Summary

The In-Market Delivery Manager will be part of the Italian Customer Delivery team, responsible for ensuring the end-to-end delivery of business initiatives for the Italian market. This role acts as a key point of contact for customers and internal teams, driving the implementation of solutions post-sale and ensuring customer satisfaction throughout the delivery lifecycle. The Manager partners closely with Account Managers and cross-functional teams to deliver against business and corporate objectives, providing project and program management for strategic and complex initiatives.

Key Responsibilities

• Own and drive the complete implementation process for business initiatives, coordinating with delivery units such as Product, Franchise, and Technology to ensure successful outcomes for both internal and external stakeholders.
• Partner with the sales team, ensuring clear understanding of deliverables and alignment with business objectives.
• Provide enhanced Project or Program management for strategic and complex initiatives. Maintain a workplan identifying responsibilities, deliverables and processes that must be executed to achieve expected results. Maintain detailed workplans, documenting milestones, and steering execution to achieve expected results.
• Provide regular updates to customers and Mastercard senior management. Support post-execution reviews, including project closing meetings with sales team and customers, supporting customer after project deployment.
• Provide delivery solution consultancy and support pre-sales / business development activities for country and account managers, ensuring opportunities are assessed and feasible solutions are provided.
• Collaborate with regional / country contacts and other internal Mastercard functions to achieve business goals and enhance customer satisfaction.
• Act as Technology Account management for all operational and technology related opportunities and operational issues related to Italian market, be the level of escalation and reporting on required situations. Analyze and improve customer operational performance and profitability through customized or standard training and consultancy.
• Scout for new business opportunities in relation to processing services, in collaboration with the account manager, by understanding the customers' existing operational architecture and his future needs and commercial ambitions.
• Continuous learning of new products and align with the division and company goals.
• Participate in initiatives to improve Mastercard services and delivery processes.
• Ensure all operational issues for customers are managed and ensure compliance with all Mastercard technology programs.
• Communicate proactively with the account team on Mastercard delivery initiatives.

Experience & Education

University / college degree or equivalent experience, preferably in business and / or information technology and / or payments or banking card industry.

Required Skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :