Sr. Customer Success Manager - HVAC and Plumbing Marketing

Welcome to High Level Marketing (HLM), where we're not your average Digital Marketing Agency. We're a dynamic force that loves shaking things up! With our energy and culture, we create amazing experiences for clients while honing our skills. Home services and aesthetic health care are our specialties, and we have a diverse group of clients for whom we craft custom packages to meet their needs and goals. As a team member, you're just as important as our clients. We hire the best to deliver our best. Whether you're a marketing maestro, creative genius, or data-driven wizard, if you're seeking a company that values your skills, offers a fun and inclusive culture, and lets you spread your wings while working remotely, keep reading and apply!

High Level Marketing is looking for a Senior Customer Success Manager to join the team to drive and build customer loyalty with a book of our home service clients by creating an exceptional, world class experience; focused on expanding customer accounts, increasing customer retention, and driving customer satisfaction.

You will be responsible for developing and maintaining long-term relationships with a portfolio of HLM's home service clients, connecting regularly with key business executives and stakeholders. As the primary point of contact for your clients, you will work closely with Digital Consultants, Project Managers and Production to ensure the timely and successful delivery of our solutions. You will be responsible for anticipating the clients' needs and proactively recommending strategies in order to meet the client's desired outcomes. This position requires a detailed working knowledge of digital advertising and the motivation to push the future of online marketing for the small to medium business community.

Responsibilities

• Own and build strong relationships with your clients as a trusted business partner
• Drive digital marketing strategies and campaigns for your clients that achieve measurable results
• Ensure the timely and successful delivery of our solutions according to the client's desired outcomes
• Track and report on key marketing metrics
• Proactively communicate internally and externally
• Identify and grow opportunities in pursuit of a monthly upsell revenue goal
• Assist with high-priority requests or issue escalations as needed

Education and Experience

Required Abilities and Skills

Preferred Qualifications

Benefits & Perks

Disclaimer : High Level Marketing is an equal employment opportunity employer committed to hiring and retaining a diverse workforce. Applicants receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. If you need accommodation for any part of the employment process because of a medical condition or disability, please call (205) 721-8660 to speak with human resources.

Acceptable Background and References Required. Equal Opportunity / Affirmative Action Employer / DFWP

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