REGIONAL DIRECTOR OF OPERATIONS (RDO)

Other Forms of Compensation : Potential end of year bonus

Pay Grade : 18

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcares Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include : Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry & Linen, Facilities Management, and Ambulatory EVS. Learn more at www.Crothall.com .

Job Summary

Job Summary :

Working as the Regional Director of Operations, you are responsible for providing both challenge and satisfaction in order to positively influence a Regional team of Environmental Service professionals. You will have the opportunity to plan objectives for your region and ensure management is in compliance with corporate, regional and financial goals. Additionally, you will be responsible for the overall operation, growth and profitability of the region.

Reports To : Responsibilities :

Develops financial forecasts and balances programs and resources for districts and selected accounts within the region

Develops a business plan and budgets for the region

Controls overhead expenses within the region

Responsible for attainment of financial goals for the region

Reviews and analyzes financial statements, weekly operating reports, and other financial results

Recommends and manages capital requirements to maximize financial returns

Actively involved with sales survey pricing of business

Monitors future contract financial reviews and updates

Responsible for productivity and staffing that is appropriate to the regional and divisional goals

Monitors period analysis and initiates action plans as necessary

Maintains and supports client satisfaction at a level that ensures account retention

Maintains an active stewardship program at multiple levels within the region

Administers required client / customer surveys (and other feedback instruments) and responds in a timely and effective manner

Promotes client awareness of program alternatives and the availability of corporate resources

Monitors and ensures compliance with the provisions of client contracts

Assists in customizing programs to meet each account's unique needs as required

Qualifications :

Bachelor's Degree or equivalent work experience required

Five+ years supervisory experience in housekeeping or service-related field with high customer / client contact required

Experience managing high volume or multi-unit laundry operations

Budgeting, forecasting, sales experience preferred

Ability to communicate effectively in written format and oral presentations

Ability to multi-task and establish priorities

Ability to maintain organization in a changing environment

Exhibits initiative, responsibility, flexibility and leadership

Possess a thorough knowledge of contract administration and office procedures

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Crothall are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site / state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID : 1469157

Crothall Healthcare

RANDY ERPELDING

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