Inbound Retention Specialist

A company is looking for an Inbound Retention Specialist in Sales for a remote position in the Eastern Region of the United States.

Key Responsibilities

Provide exceptional customer support to strengthen revenue retention

Consult and educate current advertisers while logged into an inbound phone queue

Highlight investment returns through ad performance metrics to demonstrate value

Required Qualifications

Bachelor's Degree or 3+ years of relevant client-facing experience

Technical proficiency with computers and information systems

Experience in account management, sales, advertising, or small business is preferred

Ability to handle tough conversations with business owners professionally

Strong time management and organizational skills