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Manager of IT Services (Senior Associate)
Manager of IT Services (Senior Associate)Winged Keel Group • New York, NY, US
Manager of IT Services (Senior Associate)

Manager of IT Services (Senior Associate)

Winged Keel Group • New York, NY, US
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Job Description

Job Description

Firm Summary :

Winged Keel Group is an independent life insurance brokerage firm that creates and implements tax-efficient, multi-generational wealth accumulation and wealth transfer strategies for ultra-high net worth families.  With ten offices located throughout the United States, the firm specializes in the structuring and administration of large blocks of Traditional Life Insurance and large portfolios of Private Placement Variable Life Insurance and Annuities

Position Summary :

The Manager of IT Services (Senior Associate) will work as part of the Winged Keel Group Information Technology Team supporting the maintenance, configuration, and reliable operation of the organization's IT systems, including servers, networks, hardware, and software. The person will also assist with implementing technologies that will increase security, efficiency and value to the firm. The role also involves ensuring proper security protocols are followed and providing daily support to internal users across departments.

Position Responsibilities :

Technology Infrastructure Support, Design and Implementation

  • Provide recommendations and implement technologies that can improve business operation and cyber security.
  • Plan, design and build infrastructure that can sustain for future growth.
  • Ensure that the technologies in all remote offices are working efficiently.
  • Maintain and support various Microsoft cloud services such as Azure, Entra AD, Office 365, Exchange Online, Purview, and Intune.
  • Responsible for maintenance, operation and system integrity of all servers and equipment, ensuring maximum uptime and availability to Firm users.
  • Manage IT task lists and projects including office relocation and integration.

IT Security

  • Ensure the confidentiality, integrity and availability of data stored on our network.
  • Implement and deploy security solutions.
  • Responsible for scheduling vulnerability testing and penetration testing of network and resources.
  • Ensure all systems (including servers, user computers, network devices) are current with the latest with security patches and updates and are in compliance with the firm’s security posture.
  • Ensure end-point devices are secure and meet company security policy.
  • Monitor and review server logs and firewall intrusion prevention logs.
  • Ensure user access permissions are minimal to perform job functions.
  • Document and update IT security policies and procedures.
  • Educate users on common security exploits, phishing attacks, unwanted emails and prevention techniques.

    • Business Continuity and Disaster Recovery Planning

  • Plan and implement disaster recovery solutions.
  • Ensure regular scheduled testing of backup and recovery of critical data and services.
  • Ensure BC / DR runbook documentation are current via annual testing.

    • Telecom and Internet Connectivity Support

  • Troubleshooting and resolve issues with Telco and Internet connectivity interruptions.
  • Supplement Tier 1 support with maintaining the operations of the Avaya phone system, including physical and soft phone and Zoom video conferencing systems.
  • Supplement Tier 1 support with maintaining Internet and phone connectivity.

    • Hardware, Software and Service Procurement

  • Procure hardware, software and services.
  • Track of software and hardware service maintenance agreements.

    • End User Support

  • Provide escalated support for computer equipment, business applications and software issues.
  • Provide escalated support with mobile devices by leverage Microsoft Intune
  • Supplement level 1 support to ensure user computer issues are resolved expeditiously with minimal down time including remote and home office users.
  • Assisting with user on-board orientation, educate users with WKG technologies and applications.

    • Ideal Candidate Will Possess the Following :

  • 3-5 years of experience supporting and maintaining a cluster VMWare environment
  • 3-5 years of experience supporting and maintaining Microsoft Cloud Services including Azure VM, Entra AD, Office 365, Exchange Online, Purview, and Intune.
  • 3-5 years of experience on various networking and infrastructure technologies.
  • Experience with Mimecast Threat Protection tool.
  • Hands-on with troubleshooting and fixing hardware and software issues (including end-user support).
  • Proficient skills with using, supporting and troubleshooting Microsoft Office suite applications.
  • Experience supporting and troubleshooting an Avaya IP Office phone system with multiple call queues.
  • Experience with implementation and management of Zoom video and phone systems.
  • Experience with project management and execution of Office IT integration is a plus.
  • Experience with SQL, HTML, PowerShell scripting, Microsoft Access is a plus.
  • Must have strong interpersonal skills, excellent communication, and organizational skills.
  • Ability to work independently.
  • Must be able to work after business hours and weekends if necessary, during emergencies.

    • Compensation / Benefits :

  • Attractive annual compensation package is commensurate with experience
  • Comprehensive benefit package includes medical, dental, life, disability, 401(k), Section 125, and other voluntary benefits.
  • Eligible for annual bonus based on firm’s net profit and employee’s job performance – (profit sharing)

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