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Manager of Technical Services

Manager of Technical Services

ZipRecruiterNew York, NY, US
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Overview

The Manager of Technical Services is a critical role responsible for overseeing the development, implementation, and maintenance of the organization's desktop, compute and storage infrastructure. This position involves leading a team of technical professionals, ensuring compliance with IT policies and procedures, and driving the overall health and efficiency of the corporate IT environment.

Responsibilities

  • Infrastructure Management

Develop, implement, and maintain the organization's desktop and server infrastructure, ensuring alignment with IT policies and procedures.

  • Oversee the design and architecture of the corporate infrastructure.
  • Manage a team of desktop support engineers and server administrators, providing guidance, mentorship, and performance evaluations.
  • Cross-Functional Collaboration

    • Work closely with other departments to ensure compatibility and integration of systems.

  • Identify and address potential technical challenges that may impact business operations.
  • Team Development

    • Participate in the hiring and training of new staff.

  • Provide mentorship and coaching to junior team members.
  • Conduct annual performance reviews to assess employee performance and identify development opportunities.
  • IT Project Management

    • Oversee and contribute to IT projects related to infrastructure upgrades, system implementations, and technology initiatives.

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    Technical Service Manager • New York, NY, US

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