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Customer Service Professional

Customer Service Professional

AllTech ServicesSterling, Virginia, US
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We've been providing businesses and homeowners throughout Northern Virginia with professional heating, air conditioning, and plumbing services for over 20 years!

Client Services Professional

No Scripts. No Excuses. Just CARE.

At AllTech Services, Inc., we don’t just answer phones — we lead the charge in transforming the home services experience. As a Client Services Professional (CSP), you’re not a receptionist or a call-taker — you’re the voice of our mission.

Every call you take is a chance to prove that real customer care still exists. Every conversation is a test of your focus, empathy, and hustle.

If you’re ready to step up, stay sharp, and make every interaction count — welcome to AllTech.

Who We Are

We’ve spent over 20 years earning Northern Virginia’s trust — and more than 35,000 five-star reviews — by putting people first. We’re not the biggest, but we’re the best because we live by one thing : CARE.

C.A.R.E. means more than words on a wall — it’s how we operate :

  • Curiosity – Ask questions. Learn fast. Never assume.
  • Ambition – Be the best at what you do — and never stop growing.
  • Responsibility – Show up. Follow through. Own your work and your word.
  • Empathy – Listen first. Help people. Make their day better.

We’ve been recognized as one of the Best Contractors to Work For (HVAC & Plumbing Magazine, Eastern Region) and a Best Workplace in Virginia (Inc. 5000) — and we’re just getting started.

What You’ll Do – Make Every Call Count

This job isn’t for the faint of heart. You’ll be the first person customers talk to when something goes wrong — and the one who makes it right.

You will :

  • Lead with Empathy — listen like it matters, because it does.
  • Use Curiosity to uncover needs and match customers with the right services.
  • Show Responsibility by documenting every detail and doing what you say you’ll do — every time.
  • Channel your Ambition to educate customers about Maintenance Plans and earn commission for every one you sell.
  • Work with a tight-knit team that pushes for excellence and backs each other up.
  • Represent AllTech with professionalism, compassion, and confidence — every call, every customer.
  • What You Bring

    You don’t need to have all the answers — just the drive to find them.

    You :

  • Have call center or customer service experience (preferred, not required).
  • Communicate clearly, with warmth and confidence.
  • Thrive in a fast-paced, team-driven environment.
  • Handle stress like a pro — calm, focused, and reliable.
  • Take pride in accuracy, follow-through, and doing things the right way.
  • Are ready to grow in a company that invests in people who give a damn.
  • What We Offer – CARE in Action

    Health & Wellness

  • Aetna Health Plans — low deductibles, 80% of premiums covered
  • Vision & Dental — including orthodontics and eyewear
  • Wellness Program — free mental health sessions, preventive diagnostics, chiropractic care, and more
  • Company-paid life insurance ($25K), plus disability options
  • Financial Benefits

  • Weekly pay via direct deposit
  • Performance bonuses for CSPs and dispatchers
  • 401(k) with a true 4% match from Day 1 (Traditional & Roth)
  • Tuition reimbursement — we invest in your ambition
  • Time Off

  • 80 hours PTO + 8 paid holidays (including your birthday and the day after Thanksgiving)
  • Workplace Perks

  • On-site gym, lockers, and showers
  • Full kitchen with pizza oven, omelet bar, and air fryer
  • Team events, food trucks, happy hours, birthday parties, and family fun days
  • This Isn’t Just a Job — It’s a Career Built on CARE

    We’re not hiring seat-fillers. We’re hiring difference-makers — people who can think fast, stay kind, and bring purpose to every call.

    If you’ve got Curiosity, Ambition, Responsibility, and Empathy in your DNA — and the grit to back it up — then we want you on the team.

    Apply now. Step up. Let’s transform the customer experience — one call at a time.

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