Operations Internship

Front Desk Volunteer

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions.

The Front Desk Volunteer will provide coverage for the reception desk, greet and direct client walk-ins, and schedule client appointments with appropriate staff. He / she will answer the IRC in New York's main telephone line, direct incoming calls as appropriate and assess documentation of clients to determine program eligibility. The Front Desk Volunteer will provide additional clerical assistance and support to IRC staff in the New York regional office.

Responsibilities :

• Perform reception duties such as greeting visitors to the office and connecting them to appropriate staff
• Assess documentation of visitors to determine eligibility of services
• Schedule appointments for all programs depending on eligibility of client
• Answer and direct incoming phone calls
• Assist staff with clerical and administrative duties
• Display sensitivity to cultural and personality differences of refugee clients. Respect their beliefs and values.
• Adhere to IRC policies, particularly those related to confidentiality and client privacy.
• Communicate effectively in person and by telephone.
• Other related duties as assigned.

Learning Objectives :

Requirements :