Food & Beverage Manager | Full-Time | McCormick Place Convention Center - Wintrust Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Food & Beverage Manager at Wintrust Arena

The Food & Beverage Manager at Wintrust Arena is responsible for overseeing the execution / service of all catered & concessions events at Wintrust Arena. The Food & Beverage Manager must be personable and able to work in an ever-changing fast-paced environment. The Food & Beverage Manager will be responsible for training and developing all service staff. The Food & Beverage Manager must maintain excellent attendance and be available to work events per business need.

This role pays an annual salary of $60,000 - $70,000.

Benefits for full-time roles : Health, dental and vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until October 31, 2025.

About the Venue

McCormick Place Convention Center located in downtown Chicago is the largest and most flexible convention center in North America. With over 2.6 million square feet of exhibition space, the campus proudly hosts some of the world's largest and most prestigious conventions, meetings, and trade shows, welcoming approximately 3 million visitors to Chicago every year.

Responsibilities

• Overall management of catering and concessions food and beverage operations including : interviewing, hiring, scheduling, ordering, inventory, labor costs and equipment maintenance.
• Ensure legal, efficient, professional and profitable operation of the venue.
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
• Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
• Responsible for overseeing the serving of meals to guests or directing guests to the buffet line.
• Responsible for overseeing serving beverages to guests including alcoholic beverages. Must check guest's ID to verify minimum age requirement for the purchase of alcoholic beverages.
• Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
• Responsible for executing all directives stated in all Banquet Event Orders.
• Responsible for completion and updating of administrative paperwork associated with events, i.e. diagrams, timelines and side-work assignments.
• Responsible for ensuring tableware and linens replaced as necessary.
• Be able to identify ingredients or explains how various items on the menu are prepared.
• Assists in setting up banquet functions including linens, dishware, glassware and silverware.
• Responsible for observing guests to respond to any additional requests and determine before, during or after the served meal.
• Maintains sanitation, health and safety standards in work areas.
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to start of event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
• Leads F&B team with projects including training, inventory and special events.
• Leads Concessions Department in supervising outlets when business demands.
• Knowledge of Union Contract contents
• Enforces all Oak View Group policies and procedures.
• Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.
• All other duties as assigned by the Asst. General Manager and General Manager.

Qualifications

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.