Managed Services Network Engineer

Job Description

Job Description

Managed Services Engineer (Network Focus) - Hybrid Remote

We are an IT Services and Consulting firm headquartered in Illinois, with multiple offices across the Central and Eastern U.S. time zones. Our team delivers end-to-end technology solutions for mid-market and enterprise clients, specializing in Managed Services, Professional Services, and IT Consulting. From network security to cloud infrastructure, we help organizations design, implement, and support the technologies that keep their businesses running smoothly.

About the Role

We are seeking an experienced Managed Services Engineer (Network Focus) to join our growing team who can take ownership of supporting and optimizing client network environments. In this role, you’ll serve as a trusted technical resource, working directly with customers to troubleshoot issues, stabilize performance, and implement improvements across firewalls, routing / switching, wireless, and VPN technologies.

You’ll manage a steady flow of support requests, respond to monitoring alerts, and step in to design or configure solutions that keep our clients’ networks secure and reliable. This position is well suited for someone who enjoys solving complex problems, thrives in a client-facing environment, and wants exposure to a wide range of technologies.

What You’ll Do

• Act as a key point of contact for clients, helping resolve network challenges and keeping their environments stable and secure.
• Troubleshoot issues across firewalls, routing, switching, wireless, and VPN technologies, delivering timely resolutions.
• Monitor systems and respond to alerts, ensuring network health and uptime.
• Implement network changes, upgrades, and configurations to improve performance and security.
• Provide remote support, with occasional on-site visits when deeper engagement is needed.
• Document solutions, configurations, and processes to strengthen team knowledge and client confidence.
• Participate in occasional on-call rotating schedule.
• Collaborate with teammates in knowledge-sharing sessions, technical discussions, and project initiatives.

What You’ll Bring

What We’re Looking For

Benefits & Perks

Why Join Us?

This is a chance to be part of a growing IT Services and Consulting firm where you’ll work on diverse environments, partner with top technology vendors, and have the opportunity to broaden your skill set. You’ll gain exposure to multiple industries, work with cutting-edge technologies, and play an active role in shaping client success.

To view additional roles we are recruiting for, please visit :   https : / / levelociti.com / job -search /