Talent.com
NetCredit Outbound Collections Representative (Remote)

NetCredit Outbound Collections Representative (Remote)

EnovaChicago, IL, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters.remote
job_description.job_card.job_description

NetCredit Outbound Collections Representative (Remote)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

This role is entirely remote, with a requirement for candidates to reside within 100 miles of Chicago, IL, South Jordan, UT, or in IA, MO, WI, and WY.

About the Role

Enova operates multiple consumer lending brands, each with distinct offerings and customer criteria. In the role of an Outbound Collections Representative, you will specialize in one brand through our comprehensive 4-week training program. Following the completion of training, your responsibilities will involve reaching out to customers, identifying solutions, and assisting them in maintaining consistent loan payments. This role requires comfort and proficiency in working with customers through challenging situations.

Responsibilities

  • Efficiently manage a high volume of outbound calls to address customers with overdue loan payments.
  • Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date.
  • Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism.
  • Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues.
  • Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enovas database.

Requirements

  • 2 or more years of outbound collections experience within a call center environment.
  • Proficient in phone communication and verbal skills, with a keen ability to actively listen.
  • Familiarity with CRM systems and their practices.
  • Customer-centric approach with adaptability to various personality types.
  • Strong multitasking abilities, adept at setting priorities and managing time effectively.
  • The budgeted hourly rate for this position is $21.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

    Benefits & Perks

  • Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
  • Health, dental, and vision insurance including mental health benefits
  • 401(k) matching plus a Roth option (U.S. Based employees only)
  • PTO & paid holidays off
  • Sabbatical program (for eligible roles)
  • Summer hours (for eligible roles)
  • Paid parental leave
  • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
  • Employee recognition and rewards program
  • Charitable matching and a paid volunteer dayPlus so much more!
  • About Enova

    Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banksin order to create accessible credit for millions.

    Being a values-driven organization is at the core of Enovas success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enovas values and culture here.

    It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants : Click here to review our California Privacy Policy for Job Applicants.

    serp_jobs.job_alerts.create_a_job

    Collection Representative • Chicago, IL, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Audit Manager, Payments Network

    Audit Manager, Payments Network

    Capital OneRIVERWOODS, Illinois, United States
    serp_jobs.job_card.full_time +1
    Audit Manager, Payments Network.Capital One’s Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization’s Audit Committee.Audit p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Inbound Call Center Representative

    Inbound Call Center Representative

    Great Lakes Credit UnionDeerfield, IL, US
    serp_jobs.job_card.full_time
    Great Lakes Credit Union is Hiring.Do you enjoy customer interaction and relationship building?.This is a fully on-site position. Remote or hybrid work arrangements are not available at this time.Th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Call Center Representive

    Call Center Representive

    JCT Recruiting LLCChicago, IL, US
    serp_jobs.job_card.full_time
    Call Center Representative - Remote.High School / GED or equivalent; a College degree is preferable .Minimum 2-3 years customer support experience and at least 1 year inbound contact cente...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Fully Remote Survey Participant

    Fully Remote Survey Participant

    Prime InsightsMarkham, IL, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
    • serp_jobs.job_card.promoted
    CashNetUSA Collections Representative (Remote)

    CashNetUSA Collections Representative (Remote)

    EnovaChicago, IL, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    CashNetUSA Collections Representative (Remote).We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over spo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Survey Taker : Earn up to $25 per survey (Remote)

    Survey Taker : Earn up to $25 per survey (Remote)

    Earn HausZion, IL, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Principal Auditor - Payments Network

    Principal Auditor - Payments Network

    Capital OneRIVERWOODS, Illinois, United States
    serp_jobs.job_card.full_time +1
    Principal Auditor - Payments Network.Capital One’s Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization’s Audit Committee.Au...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Collections Specialist

    Collections Specialist

    Republic ServicesMelrose Park, IL, US
    serp_jobs.job_card.full_time
    With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an as...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    B2C Collections Representative

    B2C Collections Representative

    TEKsystemsVernon Hills, IL, US
    serp_jobs.job_card.full_time
    This role is ideal for someone with recent collections experience, strong communication skills, and a passion for helping members navigate financial challenges with empathy and professionalism.Serv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Sales Representative (Remote)

    Sales Representative (Remote)

    American Income LifeNaperville, IL, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    American Income Life is growing! We are seeking ambitious individuals who are driven to build their own business while also leaving a positive impact within the community they serve.American Income...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Professional (Remote)

    Sales Professional (Remote)

    American Income LifeNaperville, IL, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    American Income Life is growing! We are seeking ambitious individuals who are driven to build their own business while also leaving a positive impact within the community they serve.American Income...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Online Survey Participant

    Online Survey Participant

    Prime InsightsZion, IL, United States
    serp_jobs.job_card.full_time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
    • serp_jobs.job_card.promoted
    SPOC Phone Agent l - Remote

    SPOC Phone Agent l - Remote

    Dovenmuehle Mortgage, Inc.Lake Zurich, IL, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Department : Default-Single Point of Contact.Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.The obje...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    CashNetUSA Outbound Collections Representative (Remote)

    CashNetUSA Outbound Collections Representative (Remote)

    EnovaChicago, IL, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    CashNetUSA Outbound Collections Representative (Remote).We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Credit & Collections Specialist

    Credit & Collections Specialist

    Aston CarterCarol Stream, IL, US
    serp_jobs.job_card.full_time
    We are seeking a detail-oriented Credit / Collections Specialist to manage daily collection activities and ensure timely resolution of past due accounts. This role involves documenting customer intera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Credit & Collections Specialist

    Credit & Collections Specialist

    The LaSalle NetworkGlenview, IL, US
    serp_jobs.job_card.full_time
    Credit & Collections Specialist.LaSalle Network is partnering with a growing client in Glenview to identify a skilled Credit & Collections Specialist to join their expanding finance team.This role ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Freelance Data Collector

    Freelance Data Collector

    Prime InsightsZion, IL, United States
    serp_jobs.job_card.full_time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Work From Home - Take Surveys and Earn!

    Work From Home - Take Surveys and Earn!

    Prime InsightsHighland Park, IL, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour