Call Center Representive

Job Description

Job Description

Call Center Representative - Remote

High School / GED or equivalent; a College degree is preferable

Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required, including experience multi-tasking across multiple systems / apps

Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.

Minimum Internet speeds of 10 Mbps upload, 50 Mbps download, and less than 150 ms latency.

Preferred typing aptitude of 50-70 WPM.

Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)

Demonstrated tenure in previous positions of at least 2-3 years

Must have a dedicated, quiet workspace at home (with a door) to work without distractions

Must be able to provide a reliable high-speed internet connection for remote work

Excellent verbal and written communication skills and the ability to effectively engage with patients

Strong verbal communicator (very clear enunciation, ability to influence / persuade / engage, embody passionate spirit of helping people get the care they need)

Attention to detail

Ability to work in a fast-paced environment

Must be technically savvy, with demonstrated experience working with multiple systems and apps