Job Description
Job Description
Description :
Overview : We are seeking a Customer Service Representative for a medical service provider. This role is ideal for anyone that enjoys helping others to solve problems. The customer center representative will assist customers and providers with general inquiries and specific account troubleshooting. The customer service representative must possess excellent verbal communication skills and the ability to accurately document customer interactions.
Based on strong performance in this role, you may be offered the opportunity to transition to a full time permanent position during the first six months.
Work Location : Remote, with 1 day a month required in office
Schedule : Monday-Friday 8am-6pm - 40 hours per week schedule.
Training Schedule : 4 Weeks of Paid Training Monday-Friday 8am-5pm, First week of training in person
Pay :
- $17.20 / hour English speakers
- $18.20 / hour bi-lingual Spanish / English
Benefits :
Paid sick leavePaid leaveResponsibilities :
Answer incoming calls from customers, general public, and providersComplete and / or process new applications for health care coverage via the telephone and interpret eligibility determinations made by the Marketplace, and enrollment into health plans.Facilitate translation services for non-English speaking callers according to proceduresFacilitate the fulfillment of caller requests for materials via mail, email, or downloadTrack and document all inquiries using the applicable systemsTransfer / refer consumers to appropriate entities according to the established guidelinesEscalate calls or issues to the appropriate designated staff for resolution as neededComplete associated tasks according to the established guidelinesMeet Quality Assurance (QA) and other key performance metricsFollow all policies, procedures, and protocol when engaging with callerAttend meetings and training as requested and maintain up-to-date knowledge of all programs and systems.Requirements : Qualifications :
Bi-lingual Spanish a plusHigh School diploma or equivalent1 year of experience in call center environment1 year of experience in customer serviceStrong Problem Solving and Organizational SkillsStrong verbal and written communication skillsMinimum of 24 wpm typing speedInternet access with minimum speeds of 20MBPS download and 5MBPS uploadHigh proficiency in computer skills