Customer Success Manager

Description

Enumerate is looking to hire a Customer Success Manager. This role will prioritize building positive relationships with our existing customers and helping them gain access to resources and tools to be successful in using Enumerate products. Customer success managers help customers grow with our software by conducting quarterly business reviews (QBRs) with key accounts, sharing new product capabilities, increasing adoption, channeling feedback to engineering, and ensuring timely renewals and capacity expansion. This role’s responsibilities include resolving customer queries, recommending solutions, and using excellent communication skills to earn clients’ trust.

Key Responsibilities

• Be a trusted advisor and partner for our clients, developing a deep understanding of key account needs.
• Drive product adoption and utilization of Enumerates product catalogue
• Be the voice of the customer and navigate internal processes with stakeholders from various teams.
• Plan, present and effectively lead quarterly business reviews with clients to inform them about their ROI through using our software.
• Identify upsell opportunities to maximize customer growth.
• Demonstrate detailed knowledge of customers’ business challenges, opportunities, and how our products and solutions address them; measure and monitor customer critical metrics regularly.
• Collaborate with the sales team to identify and grow opportunities within the territory.

Share feature requests and information with Product team as required.

Skills, Knowledge & Expertise

Enumerate is a best-in-class provider of property management software and payments solutions for community associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting communities across America.

Enumerate was born from industry veterans joining together to operate under the most comprehensive end-to-end offering in the community association management market. As the only player offering a combination of SaaS, Services and Payments products, we are creating a modern, digitally native experience for both homeowners and property managers and are uniquely positioned for continued growth in a category that is already growing 25-30% YoY.