Join to apply for the Service Desk Analyst 2 role at Netrio
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Join to apply for the Service Desk Analyst 2 role at Netrio
This range is provided by Netrio. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$55,000.00 / yr - $65,000.00 / yr
Job Summary
The Service Desk Analyst 2 will serve as the first line of defense for many of the issues our client's experience. Users who contact our support number will be connected with one of these individuals to receive help with their problems or to have the problem escalated when necessary. The Service Desk will also help with day-to-day tasks in the office as they will typically be a constant presence there.
This role will require broad knowledge of our standard network engineering practices as well as learning specific knowledge for our clients to better help to serve each of them when the need arises. Customer service will be an important feature of this position as the Service Desk will typically be the first interaction a user may have with our company. Communication skills as well as technical skills will be the key components of this position.
Key Responsibilities
KEY COMPETENCIES
Customer Focus
Collaboration
Continuous Improvement
Attention to Detail
Time Management
Qualifications
Required :
WORK ENVIRONMENT + BENEFITS
Netrio (formerly PCA Technology Group) offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including :
The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.
The pay range for this position is $55,000 to $60,000 annually and is applicable for candidates who will be working in the following location[s] New York. This range is subject to adjustment for other geographic work locations. In addition to geographic location, Netrio considers education, experience, internal equity, market demands, and other qualifying criteria to determine starting salaries.
In addition to compensation benefits, Netrio offers a variety of health and welfare benefits, based on eligibility, including medical and dental insurance, term life insurance, wellness programs, career development, and enrollment in our company 401(k) plan with company match.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Industries
IT Services and IT Consulting
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Service Desk Analyst • Buffalo, NY, US