Branch Operations Manager

Job Description

Pink Zebra Moving is redefining the moving experience by delivering smiles, not just boxes. Our goal is to disrupt the outdated, often dreaded, local moving industry by creating a fun, seamless, and remarkable service. We’re now bringing the same magic to Kansas City this fall.

Duties

• Perform all daily Branch Manager duties outlined within the Pink Zebra Moving Operations Manual.
• Interview prospective team members weekly and maintain a roster of “on call” movers at all times.
• Onboard, train, and provide ongoing support to new and existing team members.
• Perform site visits and truck inspections daily.
• Cultivate, nurture, and promote a culture that is focused on providing every customer and prospective customer with a one-of-a-kind moving experience.
• Develop and execute unique, and often individualized, customer experience campaigns.
• Build and improve relationships with team members, customers, key suppliers, and the community.
• Review company practices to ensure clients maximum satisfaction from each moving experience.
• Educate and inform clients about the company’s mission, products, and services.
• Identify potential opportunities and inform the sales team to follow up.
• Attend to client complaints and resolve issues quickly and efficiently.
• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
• Seek out and attend events that will aid in driving brand awareness.
• Oversee customer relationship management systems.
• Perform daily lead farming activities.

Experience & Qualifications

The ideal candidate for this position will bring a proven track record of operational leadership, team development, and local market knowledge. Candidates should possess the following :

Required Experience :

Preferred Local Knowledge :

Skills & Attributes :

High School Diploma or GED required.

Job Type : Full-time

Benefits :

PandoLogic. Keywords : Operations Manager, Location : Kansas City, MO - 64116